Jeffrey M. Ramos

 JEFFREY M. RAMOS Address:0236 Area 5 Brgy Botocan Q.C Contact No. :- Email:- TECHNICALSKILL: Computer Hardware -Assembly, Maintenance, Peripherals, Printers, Drivers, Troubleshooting. Software – Windows installation, Microsoft office application, Adobe Photoshop CC Cs5. Operating System – Windows XP,7, 8 and 10. Windows Server 2008r2, Networks- IP Configuration, Routers, POE Switch, LAN Cabling, Troubleshooting. Security – PFsense Firewall 3.2.4, Virus Protection, Backup Management, Data Recovery. CCTV – installations, Configuration, Maintenance, Monitoring, record backups. CERTIFICATES: Computer Maintenance 2014 Multimedia Graphic Arts 2015 Ethical Hacking 2016 Customer Service Care front liner 2018 Sophos Security Training 2018 WORK EXPERIENCE: IT TECHNICIAN  / AF PAYMENTS INC. - 2017 (Light Rail Transit Authority) Monitor multiple security systems for a automatic gates and ticket vending Machine  Investigate incidents caused by malicious activities, and identify false positives  Document status of machine daily to create a baseline of activity for the client network Support Teller Of using POS of every station with experiencing system error REGISTRATION OFFICER/ Professional Regulation Commission/PRC Handling professionals license renewal and process paper for authenticate documents of professional’s person, engineer, nurse, teachers, criminology, etc. Acting IT Officer in every satellite site. Ecosystem Technologies Inc. - 2018 Provides investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc. Maintain ownership of users issue and service ensuring that they receive resolution within reasonable time frame. (Responsible to all hardware and application support, queries, issues and problems and take ownership in the monitoring, operating, managing, in the completion and delivery of issue resolution (and take ownership in the completion of delivery and issue resolution). Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment. Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels. Educate end users on basic software, hardware and peripheral device operation Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines. Ensures that supported customer accurately completes the approved work request with the date and time of submission. Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures Generate detailed activity reports and documentation for every case. Ability to work independently and in a team environment. ACCOMPLESHMENT Ensure all request that pertain to the IT system network are processed, accounted and provided Covers the manner of satisfying the requests of employees or the Top Management for IT services Receive Request for IT services Assessment of request (installation, troubleshoot, repair) Request for the needed part from Material Custodian, if not available request to purchase.  Provide orientation guidelines to users on how to operate new software and computer equipment Setting up workstations with computers and necessary peripheral devices Checking computer hardware Installing and configuring appropriate software Ensure security and privacy of computer systems Performing tests and evaluations on new software and hardware Conducting daily backup operations Managing technical documentation 100% compliance 100% repair compliance 100% IT Services Compliance Design and create IT Ticketing System Via office 365 Outlook SharePoint IT Officer / Super Visor - Extremely Suites - 2019 Install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required provide support, including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles and deal with password issues Maintain Functionality of PABX Telephone System , Cloud access door lock work continuously on a task until completion (or referral to third parties, if appropriate) prioritise and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology Conduct electrical safety checks on computer equipment. IT Specialist Comebridge Inc (BPO) Providing support of hardware, systems, and applications for remote employees Installation, support, and maintenance of IT assets in physical locations (travel required about once per quarter) Comfortably running diagnostics to identify problems and recommend/implement solutions Owning user accounts and all related support CRM, Net Work , Voip Telephone System Claud Server , Coordinating with vendors as needed for setups, maintenance, and troubleshooting Diagramming and documentation creation for IT assets/workflows/procedures Participating in on-call rotation once every 3 weeks Responsible to support International client remotely EDUCATION: ABE International Business College, Cubao Branch (2016 – 2017) Graduated- Bachelor of Science in Information Technology- Quirino High School, Project 3, Quezon City (2010 – 2011) Talogtog Mangaldan Pangasinan -) PERSONALINFORMATION: Date of Birth:October 21, 1992 Gender:Male Civil Status:Single Height:5’5" Weight:59 kg Nationality:Filipino Religion:Catholic CHARACTERREFERENCE: Jude Padua Joven S. Ursua Patrick Voces- Professional Regulation Commission/PRC Registration Officer, SPO1 PNP HPG IT-Head Engineer ABE International Business College