Jeffrey "Jesse" Bueno

JESSE BUENO ASSISTANT DIRECTOR OF SALES OPERATIONS-- ABOUT ME A results-driven Assistant Director of Sales Operations with a strong track record of streamlining sales processes, driving revenue growth, and empowering teams to perform at their best. With a strategic mindset and a passion for continuous improvement. I specialize in: Sales Strategy & Forecasting – Developing and executing sales plans that align with business objectives. Process Optimization – Implementing efficient workflows and cost-saving measures without compromising performance. Data-Driven Leadership – Leveraging analytics and KPIs to guide decision-making and enhance sales outcomes. Technology & CRM Management – Successfully leading system implementations to boost productivity and collaboration. Team Development – Creating impactful training programs and fostering cross-functional alignment with marketing and other departments. PROFESSIONAL SKILLS Sales Strategy Development Sales Planning & Forecasting Process Optimization Data Analysis & Reporting Performance Measurement & Metrics Budget Management Customer Relationship Management CRM & Sales Technology Management Leadership & Team Development Cross-Functional Collaboration PROFESSIONAL EXPERIENCE Assistant Director Of Sales Operations - Salesroads (Remote) Feb 2019 - Jan 2024 Designed and executed sales strategies that consistently exceeded revenue goals. Streamlined sales operations and CRM systems, boosting efficiency and user adoption. Improved forecasting accuracy by 20% through advanced analytics and predictive modeling. Built and led high-performing sales teams, driving a 15% rise in productivity. Recognized for enhancing revenue, productivity, and overall sales performance. Feb 2014 - Feb 2019 Sales Operations Assistant Manager - Salesroads (Remote) As a Sales Operations Assistant Manager, I support the sales team by optimizing processes, implementing effective strategies, and ensuring smooth daily operations. I assist in sales forecasting, pipeline management, and performance tracking while maintaining CRM systems and sales tools. My role involves analyzing sales data, generating reports, and streamlining workflows to enhance efficiency and drive revenue growth. I also collaborate with cross-functional teams, provide sales training, and contribute to the development and execution of sales strategies. Call Quality Analyst - VXI Global Solutions Jan 2013 - Jan 2014 Led quality assurance in a call center, using advanced monitoring tools to ensure compliance and customer satisfaction. Conducted root cause analysis, delivered actionable insights through reports, and provided coaching to agents, driving continuous improvement and service excellence. Service Director / Training Manager - United Airlines Holdings Jan 2010 - Jan 2013 Drove premier customer service at United Airlines by leading and inspiring teams to deliver personalized experiences. Used performance metrics to enhance satisfaction, resolved complex issues, and safeguarded brand loyalty. Collaborated across teams, led training programs, and applied industry insights to continuously elevate service excellence. Cargo Logistic Officer - Lufthansa Cargo Jan 2008 - Jan 2010 Expert Cargo Logistics Officer with proven success in freight coordination and supply chain optimization. Skilled in scheduling, shipment tracking, and inventory control, driving cost savings and efficiency while ensuring timely delivery. Strong in client relations and strategic planning, consistently upholding high service standards. Training Manager - United Airlines Holdings Jan 2003 - Jan 2008 Lead the creation and delivery of training programs aligned with business goals, compliance standards, and organizational needs. Manage and mentor a team of trainers and instructional designers to ensure high-quality learning experiences. Use performance data and collaborate with stakeholders to continuously improve training effectiveness and support talent development. Customer Service Representative - United Airlines Holdings Jan 1999 - Jan 2003 Senior Associate with extensive experience in the aviation sector, specializing in customer service and issue resolution. Proven track record of exceeding service targets and enhancing passenger satisfaction. Strong team collaborator with deep knowledge of airline policies and commitment to service excellence. Accomplished Customer Service Representative with expertise in resolving inquiries and fostering strong customer relationships. Skilled communicator, consistently exceeding service goals and praised for exceptional problemsolving and conflict resolution. EDUCATION Bachelor Of Science Hotel and Restaurant Management Six Sigma Black Belter - Six Sigma PH Jun 1993 - Oct 1997 October 2014 TOOLS AND PROFICIENCY Zoho CRM / Analytics Salesforce Hubspot Clickup Slack Microsoft 365 Google Workspace ADDITIONAL INFORMATION Languages: English, Tagalog Certifications: Six Sigma Black Belt Series of 2014 Awards/Activities: Core Values Champion 2020 - 2023, Leadership Excellence Award 2021 LinkedIn Profile: Jesse Bueno OnlineJobs.ph: Jesse Bueno Upwork Profile: Jesse Bueno