Jeffrey Jani

Hi All,

I'm Jef, and I have a solid 10 years of experience working with different Company including, but not limited to: BPO, SaaS, and VOIP Companies. With these experiences, I've handled various roles including, but not limited to:

• Technical Chat support for EBay

• Technical Support for Panasonic

• IT Service Desk for a financial Company

• VOIP Engineer for RingCentral

• Sr. Technical Engineer/Technical Instructor for a SaaS Company

I've very keen to learning new things and I'm always tend to want to know everything about the Business/Software that I'm supporting. I have an eye to details, and I always aim to help my colleagues. I know that my 10 yrs of experience I can share a lot of stuff (knowledge, best-practices, etc) to my junior colleagues. I'm sure there are still a lot of things that I need to learn, and I always welcome them. I'm proactive when it comes to learning.

I'm very open to my manager, and I'm not hesitant to share my ideas to better improve processes, approach, and articles.