Jeffrey Gutierrez

I am a former Team Leader and seasoned Quality Assurance Analyst in one of the top BPO companies in the Philippines.

With 13 years of being in the BPO industry, I have acquired a great deal of skills and maturity that helped me complete day-to-day tasks such as team supervision and development, behavioral and metric coaching, hiring the right people, conducting quality related evaluations, call transcribing, call calibration and taking agent-level calls.

I love working on projects with teams that value great customer service by being genuinely eager to help others. I can also work on U.S. business hours.