Jeffrey Dee Habaluyas

Jeffrey Habaluyas Dynamic specialist with more than 8 years of experience in customer service and team management. Strong business development, adaptability and key account management skills. Proven ability to achieve targets, retain brand loyalty and significantly increase revenue. Results-oriented, motivated and focused on customer satisfaction. Professional Experience Executive Assistant, circYoulation Inc., Myrtle Beach, SC (USA) August 2022 – January 2024 Personal Information Address 6 Saint John Street, Pacita Complex I, San Pedro, Laguna 4023 PH Phone Number • • • • • • • Provided real-time assistance to drivers, riders and the booking company. Resolved any problems/issues that arose out of day-to-day dispatch. Screened and interviewed potential hires to fill company vacancies. Ensured that fleet vehicles are in tip-top shape for inspections. Organized a maintenance plan/schedule for the fleet. Set up vehicle retrieval in case of breakdowns during operations. Kept the CEO informed regarding parts acquisition and purchase. - Graduate Publishing Support, Finder, Sydney, NSW (AU) Email January 2022 - July 2022 - Skills • • • • • • • • Project Management Team Management Customer Service Expert Conflict Resolution Expert Proofreading and Editing CRM Maintenance Recruitment and HR WordPress Publishing and Maintenance LANGUAGES • English -- Fluent • • • • Maintained, updated and edited articles specified by the publisher. Reviewed articles and ensured all information is up-to-date and accurate. Reviewed Product Disclosure Statements. Edited and uploaded photos and videos to specified articles. Team Lead Admin, Berkner Group, Larkspur, CA (USA) December 2021 - January 2022 • • Screened potential candidates for specified C-Suite vacancies for our clients. Conducted interviews and assessed qualified candidates for the position. Content & Project Manager, Lab41, Washington, D.C. (USA) May 2021 - January 2022 • • • • • Managed writers, ensure written output are of excellent quality. Researched and reviewed topics for future output. Onboarded new employees and ensure upkeep for 7 websites. Maintained SEO standards and adjusted content as needed. Reported directly to the CEO performance and action plans in place. Executive Assistant, Exclusive Hemp Farms, San Juan Bautista, CA (USA) November 2020 - May 2021 • • • • • Updated and maintained CRM. Conducted follow-ups and check-ins with existing clients. Managed calendars, invoicing and order processing. Analyze d sales trends and provide a report on sales performance . Ensured enquiries from clients are addressed accordingly. Specialist, iQor, Inc., Santa Rosa, Laguna (PH) November 2019 - November 2020 • • • Provided excellent customer service by ensuring billing and order enquiries are addressed accordingly. Resolved customer complaints and ensure retention. Recommended process improvements based on customer feedback and by reviewing pain points on common issues. Senior Analyst – Subject Matter Expert, ADP Inc., Makati, Manila (PH) May 2018 - July 2019 • • • • Resolved payroll issues for clients, create special formulas for taxation, 401k, time-off, etc. to ensure a timely payout. Conducted onboarding training for clients’ new payroll officers. Trained new-hires during their OJT as a Subject Matter Expert. Conducted account reviews to tailor-fit products and services to a client’s specific need. Customer Care Professional, American Express, Inc., BGC, Taguig (PH) February 2017 - December 2017 • • • • Addressed billing enquiries, points enquiry and/or redemption, complaints and disputes for cardholders. Conducted account reviews to inform the client of their usage trend and made product recommendations to right-size their needs with an ideal product. Cross-trained and provided direct support to team leads and managers. Provided additional support as a Subject Matter Expert to agents or new hires that need assistance. Customer First Champion – Demand Expert, Telstra International Philippines Inc., Pasay City, Manila (PH) April 2015 - December 2016 • • • • • • Addressed billing enquiries, complaints resolution, technical support, and mobile sales. General floor support for peers as a Subject Matter Expert. Resolved escalations as a floor supervisor. Evaluated customer accounts to right-size products/services to ensure they get great value. Analyze d sales trends and provide a report on sales performance . Leveraged local stores in Australia to have a timely resolution to escalations. Customer Service Representative, TeleTech Holdings Inc., Santa Rosa, Laguna (PH) April 2013 - April 2015 • • • Provided excellent customer service by resolving billing enquiries, technical issues and handling mobile sales. Resolved customer complaints and disputes. Recommended process improvements based on customer feedback and by reviewing pain points on common issues. Endorsed to work directly for the client (Telstra). Education Bachelor of Science in Foreign Service Colegio San Agustin – Binan | 2007 - 2012 Bachelor of Science in Computer Science AMA Computer College – Binan | 2006 - 2007 Bachelor of Science in Computer Science University of the Philippines – Manila | 2005 - 2006 Awards & Achievements Case Crusher Automatic Data Processing, Inc. | May 2019 Commendation King Automatic Data Processing, Inc. | July 2018 Bringing the Brand to Life American Express, Inc. | October 2017 First to Certify American Express, Inc. | April 2017 Vice-President for Internal Affairs - Augustinian College Government Colegio San Agustin - Binan | 2012 Batch President – BS Computer Science Batch 2006 AMA Computer College - Binan | 2006 - 2007 Class President – BS Computer Science Class of 2005 University of the Philippines - Manila | 2005 - 2006