Jeffrey Dato
Being in the Business Process Outsourcing (BPO) has always been my daily pill since 2012. I can
imagine how strong my interpersonal communication skills has become. This BPO life has
strengthen my organizational skills and customer service orientation and the ability and adaptability
to work under pressure. This is my key to get the chance to lead a team. "By utilizing my proven
leadership experience and problem-solving skills, I will help improve the customer service scores
and client retention at Transparent Calls through effective training of team members,
understanding customer needs, and attention to detail."
Contact
Phone
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Email
Experience
August 2023-September 2023
Future Group Translation Services
Medical Interpreter (Freelance)
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responsible for providing real-time translations to patients and to the medical team.
Bridge the communication gap between physician and patients who do not share
common language
Address
#39 San Jose, Rosario La Union 2506
August 2021-March 2023
Education
2011
Bachelor of Science in Nursing
Northern Luzon Adventist College
2022
Care Giver
Global Indian International School (GIIS)
Expertise
TDCX My Sdn Bhd.
Account Specialist
Taking phone calls to provide technical assistance to customers who are having issues
with their Anti-Virus Program
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Sutherland GLobal Services Inc.
Sales Representative
Taking in phone calls to providing assistance to our customers who are having issues with
their purchase.
- Upselling Microsoft Products and to offer assistance in installing the software to their
computers/laptops
CRM
Salesforce
LEAD IT -Helpdesk
Completed LEAD 101/TMU
Doing final interview for potential applicants for the account.
Coaches and assists agents with disciplinary actions as necessary.
Guiding agents with customer interactions on situation acquiring advanced tools and
resources, especially those issues that requires technical assistance.
Influencing open flow communication and good relationship to everyone regardless of
the role in the company
Slack
Microsoft Office
G Workspace
Boostingo
Language
Reference
English
April Dosdos
Pauline Shane Lim
Tagalog
Sales Consultant, Google
Virtual Assistant
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