Jeffrey Cavada

JEFFREY CAVADA TSR/CSR/General VA OBJECTIVE - --https://www.facebook.com/ikroegerblitz I'm a dedicated and detail-oriented individual with a passion for delivering excellent work. I take responsibility seriously and can be trusted to consistently produce high-quality results. My computer skills and strong communication abilities enable me to connect effectively with others. With 9 years background in the BPO industry, I have experience in technical support, customer service, and email/chat support. I'm excited to bring my expertise to new opportunities. Cebu City Philippines SKILLS Active Listening Basic Math Computer skills Critical Thinker Customer Service Data Management Data Entry Flexible Friendly, Positive Attitude Good Work Ethic Interpersonal Skills Organizational Skills Respect Confidentiality Order Reliable & Trustworthy Team Player Education 05/2001 Elementary Education: Punta princesa Elementary School 06/2005 High School Education: Punta princesa Night High School Vocational Courses and Trainings BMC COLLEGE House keeping (2011) Basic Fire Fighting Seminar (March 2011) House Keeping Training (December 2010) Department of Manpower Development (Basic Electronics) TOOLS and APPS Airbnb Blink camera Canva Connecteam Clockify Discord Ecobee Flexkeeping Google Docs,Sheets,Drive Host Wizard Hostaway Microsoft office Minut Monday Nova Knowledge Nova Tool Remotelock RMSCloud Schlage Slack Whatsapp Zendesk Zeevou WORK EXPERIENCE TDCX - Support Ambassador At Airbnb- As an Airbnb Support Ambassador, I provide excellent customer support to both host & guest. I help the users to navigate the platform, troubleshoot issues & ensure a positive experience. I assist with the reservations. address concerns and provide guidance on policies & best practices. My dedication to customer satisfaction. communication skills & ability to think on my feet make an asset in creating memorable stays for Airbnb users. The Results CX - TSR Tier 2 Comcast 3P- As a Tier 2 Technical Support Representative, I'm here to help with more complicated technical problems that our customer face with their Phone,Internet & Cable services. I'll be providing topnotch assistance & sharing my expertise to help customers get back up & running. My goal is to not only fix the issues but also help educate customers on how to use our products & services more efficiently. With my friendly patient approach. I'll make sure customers feel heard and appreciated. Sykes Asia Inc. TSR At Google- As a Technical Support Representative for Google hardware products like Chromecast,Google Home,Google WiFi. My main job is to assist the customers in resolving technical issues over the phone, providing expert guidance & helping them optimize the use of their devices. If a device is damaged or no longer working. We will offer replacement options to ensure a seamless customer experience. My friendly manner & technical knowledge are essential in providing outstanding customer service. Alorica Philippines Inc. TSR At ATT Directv- As Technical Support Representative for AT&T DirecTV, I provide expert assistance to customers with technical issues via phone or dispatch. My skills in troubleshooting & communication help me to handle high volumes of calls with a positive attitude. My goal is to ensure that every customer has a positive experience & their issues are resolved promptly. Xact Call - Appointment Setter At College Referrals- My role as an appointment setter for college referrals is to schedule appointments & provide information about educational opportunities to prospective students. My excellent communication skills & ability to build rapport with clients will help me connect students with top-tier colleges & universities. LANGUAGE English Tagalog Bisaya REFERENCES Michael A. Jagna Data Analyst at OP360 - Jelu Edrian Quilo IT Support Engineer -- Jonrel R Luzon Team Lead at TDCX Airbnb ‪-‬ Rose Joy Aloyan Team Lead at TDCX Airbnb--