Jeffrey Cabading

Jeffrey Cabading San Juan, La Union 2514 Philippines +63 -- Executive Assistant, Training Facilitator, and Customer Experience Expert EXPERIENCE Biz Broker Plus, USA — Executive Assistant, Transaction Coordinator JULY 2024 - DECEMBER 2024 ●​ Executive Support: Managed calendars, communications, and administrative tasks to support executives ●​ Transaction Coordination: Oversee all stages of business transactions, ensuring timely documentation and compliance ●​ Client & Stakeholder Liaison: Coordinate communication between executives, clients, and stakeholders to ensure smooth operations Active Medical Solutions, USA — GoHighLevel Website & Automation Builder SEPTEMBER 2024 - NOVEMBER 2024 ●​ Website Development: Design and build websites and landing pages using GoHighLevel ●​ Automation Setup: Create and manage workflows, email campaigns, and customer automations ●​ System Optimization: Integrate tools, manage CRM data, and ensure smooth system operations Comrade Berlin, Germany — B2B Email Marketing Specialist JULY 2024 - SEPTEMBER 2024 ●​ Cold Email Campaigns: Create and send targeted cold emails to potential B2B clients to generate leads ●​ Lead Qualification: Identify and qualify prospects through email engagement and follow-up strategies ●​ Performance Tracking: Monitor campaign performance, analyze results, and optimize email outreach for better conversion Comparison Advantage, Australia — B2B Lead Generation Specialist JULY 2024 - JULY 2024 ●​ Lead Research: Identify and target potential business clients through various online platforms and databases ●​ Outbound Outreach: Initiate contact via cold calls, emails, and social media to qualify leads and set appointments ●​ CRM Management: Maintain accurate lead records, track progress, and update contact information in CRM systems iQor/Capital One, Philippines — Senior Collections Agent JUNE 2023 - JULY 2024 ●​ Debt Recovery: Manage and resolve delinquent accounts by contacting customers and negotiating payment plans ●​ Account Management: Monitor and track accounts, ensuring timely payments and maintaining accurate records ●​ Escalation Handling: Address complex cases, escalating when necessary, and ensuring compliance with company policies TaskUs, Philippines — Language & Product Trainer, SME, Content Moderator MAY 2021 - MARCH 2023 ●​ Training & Development: Deliver product and language training to teams, ensuring mastery of tools and processes ●​ Subject-Matter Expertise: Provide expert guidance and support for product-related queries and issues ●​ Content Moderation: Review and moderate content to ensure adherence to guidelines and quality standards SL Avatar, Philippines — Team Leader, Sales, Technical, and Customer Support JANUARY 2017 - DECEMBER 2020 Team Leadership: Supervise, mentor, and motivate team members to achieve performance targets and maintain high service ●​ standards ●​ Sales & Support: Drive sales initiatives while providing exceptional customer and technical support ●​ Performance Monitoring: Track KPIs, resolve escalations, and ensure consistent service quality SKILLS ●​ ●​ SOFTWARE EXPERIENCE Email Management Calendar Management ●​ ●​ Boberdoo Power BI ●​ ●​ Google Suite Microsoft Workspace ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Social Media Management Appointment Setting Cold Calling Data Entry Critical Thinking Problem Solving Training and Development Content Moderation ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ 3CX Ring Central Okta Ping ID GoHighLevel Monday CRM Zoho Zendesk Appolo.ai ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Salesforce Asana Amazon Web Services Systeme.io HubSpot Dentrix Ascend GoTo Webex EDUCATION Don Mariano Marcos Memorial State University — Bachelor of Secondary Education - English AUGUST 2016 - APRIL 2019