POSITIONS HANDLED:
Webinar Host/Moderator
Subject Matter Expert
Support Team Supervisor
Customer/Technical Support
• Enthusiastic Team Player eager to contribute to team success through hard
work, attention to detail and excellent organizational skills. Clear
understanding of tasks at hand. Motivated to learn, grow and excel in Hosting,
Support and Client Relations.
• Experienced Customer Service and Technical Support with over three years
JEFFERSON
PEÑAFLOR
WEBINAR HOST
VIRTUAL ASSISTANT
TEAM SUPPORT
EVENTS TEAM
of experience in BPO Industry. Excellent reputation for resolving problems
and improving customer satisfaction. Imaginative Designer with excellent
analytical, research and collaboration skills. Experience working with
Photoshop and Premiere Pro.
• Ready to offer exceptional leadership and planning abilities to take on new
role in Customer/Client Relations setting. Demonstrated expertise in
cultivating and managing exceptional teams to meet and exceed demanding
targets. Well-versed in Event standards and market trends.
EDUCATION
Tertiary: ABE International Business College (2009 – 2015)
Malolos City, Bulacan
Course: BS Business Administration major in Management (2010 – 2011)
BS Information Technology (2011 – 2015)
Awards: Outstanding Student Service Award
IT Wizard Award
Best in Case Study Award (Capstone/Thesis Project)
PROFESSIONAL EXPERIENCES
CONTACT
NUMBERS:
(046) 454 – 3167
+63 916 – 695 – 6679
EMAIL:-ONLINE PORTFOLIO:
https://dimagery.carbonmade.com
LINKEDIN:
https://www.linkedin.com/in/jpenaflor19/
LOCATION:
Buhay na Tubig, Imus, Cavite 4103
Philippines
Company: Real Estate IQ
Employment: June 2020 - Present
Position: Webinar Moderator / Host
Industry: Real Estate Leads Provider
Duties:
•
Hosting Webinars
•
Daily Post Event Reports
•
Update and Change Zoom Settings for Events
•
Client/Speaker Assistance about the Events
Company: World Business and Executive Coach Summit
Employment: January 2019 – December 2019
Position: Virtual Assistant – Customer Support / Team Supervisor
Industry: Coaching Webinar Provider - Worldwide
Duties:
•
Handling Customer queries via email, chat, and calls
•
Monitoring team progress and duties
•
Team Management and Decision Making
•
Conduct Team Trainings
HOBBIES:
Video Blogging
Game Streaming
Freelance Writing
Book Enthusiast
Video and Photo Editing
SKILLS
Languages:
Excellent English and Filipino
Communication Skills (Oral and
Written)
Computer Skills:
Company: Wuhan FiberHome
Employment: September 2018 – January 2019
Position: PLDT Contractor – Field Service Technician
Industry: Philippines Telecommunications
Duties:
•
Installation of Internet to Customers
•
Repair Reported Connection Faults
•
Maintenance of PLDT Internet Facilities
•
Servicing Homes for Repairs and Maintenance
Microsoft Office/Google Suite:
Basic to Advanced use of Word, Excel,
and PowerPoint
Basic to Advanced use of Google
Spreadsheet and Docs
Documentations and Data Entry
Adobe Applications:
Basic to Advanced editing skills using
Adobe Photoshop and Lightroom for
document/photo editing, manipulation
and enhancements.
Basic to Advanced video editing skills Adobe Premiere Pro.
Speech and Hosting:
College Events Host
Student Orientation Host
Officers’ Adviser and Head Host
Extemporaneous Speech & Essay
Writing Contest Awardee (4 years)
WBECS Host for Coaches’ Online
Seminars
Live Streamer for Games
SPECIAL RECOGNITIONS:
Junior Adviser
ABE Student Council (2014 – 2015)
President
ABE Community of Information Technology
Innovators (CITI) Organization (2013 – 2014)
Company: Frontier Communications and AT&T U-Verse – Alorica PH
Employment: December 2017 – August 2018
Position: Subject Matter Expert / Technical Support
Industry: Telecommunications - US
Duties:
•
Supervise Agents with any help needed
•
Answer Supervisor Calls requested by customers
•
Handled Quality Control for Agents’ Recorded Calls
•
Conducted Coaching for Agents needed help
HO
SEMINARS ATTENDED
Global Communications Training
Global Communications and Management Academy
EPerformax, MOA Complex, Pasay City
December 19, 2016
Team Leaders’ Refresher Course
ABE International Business College’s Team Leaders’ Refresher Course 2013
Malolos City, Bulacan
November 9, 2013
Youth Leadership Summit 2012
18th Special Forces Company (Rvn), SFR(A), SOCOM, PA, Society of Young
Leaders for Environmental Concerns and Hagonoy Youth Leaders Program
Brgy. Iba, Hagonoy, Bulacan
April 22, 2012
Vice President
ABE Student Council (2012 – 2013)
Ambassador of Goodwill
ABE Student Council (2011 – 2012)
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