Jefferson Griño

JEFFERSON P. GRIÑO Real Estate Virtual Assistant Business Development Specialist Lead Generator Customer Service Representative Technical Support A self-motivated person who values teamwork and collaboration, a highly talented detailed-oriented person with more than 2 years of working experience as a Virtual Assistant and 6 years of experience in Customer Service providing exceptional support, ensuring tasks are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established practices to exceed clients’ expectations. Unique skill set offering 100% satisfaction to both my clients and prospects. Duties and Responsibilities: • • • • • • • • • Calling out Respond to emails and phone call Administrative tasks Setting up an appointment Sending contracts Filtering Leads Contract-to-close Data Management Lead Management - - live:.cid.62547d2b0c4222b7-https://www.linkedin.com/in/jefferson-gri%C3%B1o-5249a1219/ https://www.onlinejobs.ph/jobseekers/info/- WORK EXPERIENCE May 2016 to February 2017 Voiceless Technologies – Cold Caller for Home Alarms Campaign ➢ ➢ ➢ ➢ I call homeowners to offer our Home Alarm Security System We buy out contracts if they’re currently on a commitment We provide free installation for the system We set up an appointment for the installation February 2017 to January 2018 Teletech – General Care Representative (T- Mobile Account) ➢ ➢ ➢ ➢ I receive calls from customers who have questions about their billing I troubleshoot their mobile phones if they’re having issues connecting I do sales by offering to add a new line of service, upgrade, and new accessories I do account, rate plan changes January 2018 to May 2019 iQor – Customer Service/ Escalations & Retention Representative(Bell Canada) ➢ ➢ ➢ ➢ ➢ ➢ I started as a Customer Service Representative for 3 months I receive calls from customers who ask about their bills and help them with troubleshooting I was promoted to Escalation/Retention Department after 3 months I received calls from customers who wants to talk to a supervisor or a manager I assist customers who want to cancel their service I offer loyalty plans and provide last-resort options for customers who want to cancel the service May 2019 to December 2020 JP Morgan Chase & Co. – Phone Banker (Chase Freedom/Unlimited, Sapphire, Amazon) ➢ ➢ ➢ ➢ I receive calls from customers who have questions about their credit cards I file disputes, fraud claims, and credit line increases if the customer requests I also assist customers who have issues with their online banking I process payments for credit cards May 2021 to September 2022 Asurion – Tech Sales Representative (Verizon Mobility) ➢ ➢ ➢ ➢ ➢ I receive escalation calls for technical issues that customers may have I help set up customer’s online account I assist customers in processing replacement if the phone is still under warranty I create a ticket if there’s an outage in the area I offer Asurion Insurance for their other smart devices as part of our sales pitch January 2021 to March 2021 Upreal Digital Inc. – Business Development (ARVR Agency based in Canada and US) ➢ I reach out to business owners of clothing companies to buy my client’s service ➢ We help business owners in promoting their business through Augment Reality Virtual Reality ➢ My client creates a Virtual 3D for clothing companies so that consumers can do shopping virtually and don’t have to go to the store physically ➢ I reach out to them through LinkedIn which is synced to our CRM which is Pipedrive ➢ I use Sales Navigator to filter my target prospects ➢ I also use an email extractor to email them the proposal and book an appointment March 2021 to October 2022 (Part-time) Hourglass Investment – Real Estate Cold Caller (Investor) ➢ I call property owners to ask them if they’re interested in selling their property ➢ I qualify by asking about the 4 pillars (condition of the property, timeframe, motivation, and pricing) ➢ I will then send the hot lead to my acquisition manager and add them to our spreadsheet ➢ We do manual callouts using REIshift and Smrtphone ➢ I use tally count to track how many calls I make each day ➢ I use slacks to communicate with my client and the rest of the team member November 2022 to Present (Part-time) Replayitmedia – Instagram Outreach (Video Production Company based in UK) ➢ My task is to generate leads by prospecting through Instagram ➢ My client’s service is to promote businesses through social media content ➢ Other than sending DMS I also make sure to follow up with the prospects once I get their interest ➢ I book an appointment for hot leads so that my client can discuss the service and the packages ➢ I use Kommo as my CRM which is linked to Instagram October 2022 to February 2023 Jamison Realty – Real Estate Virtual Assistant (Wholesaler) ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ I call property owners to ask them if they’re interested in a cash offer I ask the 4 pillars to qualify (Condition of the property, Timeframe, Motivation and Pricing) I do comparables using Propstream I send contracts using Docusign I follow up with prospects by texting them through Vumber I negotiate the price to close the deal I’ve used several tools such as Mojo, Batch Dialer, Call tools, Ring Central, etc. Leads are added to Monday.com I use Slacks for communication to my client