Jefferson Cole Joyohoy

JEFFERSON COLE JOYOHOY Address: BLK2 LOT 30 C1 Deca Homes P3 Dumlog, Talisay City Mobile:- Email:-Skype ID: live:jedi_cole SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: • Lead Generation Specialist – 2 years of experience identifying and nurturing LinkedIn sales leads. • Phone Banker – 2 years of experience assisting customers with bank account issues. • Technical Support – 8 years of experience resolving technical issues and providing expert guidance. • Marketing – 6 years of experience in social media content creation and email marketing. • Social Media Specialist – 4 years of experience managing social media for real estate companies. • Guest Support & Property Management – 4 years of experience in guest services and real estate management. • Bookkeeping – Experience in tracking financial transactions for businesses. • Project Management & Research – Experience managing website and application development projects. • Operational & Performance Management – 10 years in customer service operations across multiple domains. • People & Talent Management – Extensive experience in coaching, training, and managing teams. • Talent Acquisition – 5 years of experience in identifying, recruiting, and building teams for various projects. EMPLOYMENT HISTORY: Freedom Pest Control Social Media Manager (June 2024 – February 2025) • Managed and created content for social media platforms. • Developed marketing strategies to increase brand awareness. • Engaged with customers and responded to inquiries. Starr Property Solutions Part-time Property Manager (August 2024 – Present) • Assisted in overseeing property flipping projects from acquisition to resale. • Coordinated with contractors, inspectors, and real estate professionals. • Conducted market research to identify profitable investment opportunities. • Managed budgets and timelines for renovation projects. Bed en Koffie Guest Support Supervisor (September 2024 – March 2025) • Led the guest support team to ensure high-quality service. • Managed guest relations and resolved customer inquiries. • Oversaw daily operations related to reservations and support. Greenlight Capital Part-time Property Manager (December 2023 – April 2024) • Managed property listings and tenant communications. • Handled maintenance and operational logistics for rental properties. Pillow Partners Social Media Content Creator / Assistant Property Manager (May 2019 – July 2024) • Managed Airbnb and Booking.com listings. • Created and posted social media content. • Managed LinkedIn accounts and inbox communication. • Provided guest support and team coaching. Great Stays Social Media Specialist & Guest Relations VA (August 2022 – May 2023) • Handled customer support and social media content. • Managed Airbnb and Booking.com listings. • Oversaw Facebook page operations. The Growth Hub (Living Property) Social Media Management / Supervisor (November 2021 – August 2022) • Monitored team performance and coached virtual assistants. • Tracked timesheets and managed buyer agent VAs. • Created and managed social media content. SkillVerse Project Manager (March 2020 – March 2025) • Managed content strategies for websites. • Defined company website policies and procedures. • Led brand development projects. • Handled talent acquisition and built teams for various projects. DK Properties Assistant Property Manager / Supervisor (November 2021 – May 2022) • Reviewed rental applications and handled applicant communication. • Managed team training and customer support tasks. Global Teams (Capital Financing / The Cash Club) General Virtual Assistant (November 2020 – October 2021) • Managed LinkedIn and Facebook accounts. • Created social media content and lead generation campaigns. JP Morgan Chase and Co. Retail Banking Specialist II (June 2017 – September 2018) • Provided banking support and resolved account-related issues. Convergys Phils. (Dell Computer) Subject Matter Expert / Technical Support (July 2014 – June 2017) • Coached agents and monitored performance. • Provided customer and technical support. Convergys Phils. (Dell Computer) Technical Support Agent (July 2009 – June 2014) • Assisted customers with hardware and software issues. • Provided remote desktop support and troubleshooting. EDUCATIONAL ATTAINMENT: Cebu Technological University Moalboal, Cebu Bachelor of Science in Industrial Engineering (Graduated 2009)