Jefferson Cezar Risulmi

I’m Jefferson Cezar Risulmi, an adaptable and detail‑oriented professional with 3+ years of experience in customer service, administrative support, and back‑office operations. I have worked with global companies, consistently exceeding KPIs in accuracy, turnaround time, and client satisfaction. Skilled in multi‑channel communication, issue resolution, and data management, I’m proficient in tools like Zendesk, Salesforce, Microsoft Office, Google Workspace, and HRIS platforms. I’m now focused on building a long‑term remote career, leveraging my skills to deliver efficient, high‑quality support that drives both client trust and operational success.