Jefferson Catequista Ojascastro

reservations and customer interactions using industry-standard systems. ➢ Roxy Cinema Booking System: Experienced in using Roxy Cinema's booking system for managing movie reservations, ticketing, and customer service. WORK EXPERIENCE Jefferson Ojascastro 🏠 ☎️ ✉️ 10th Community St. Port, Saeed, Diera, Dubai- |- OBJECTIVE Dedicated and adaptable professional with a strong foundation in communication, problem-solving, teamwork, time management, and leadership. Possessing effective verbal and written communication skills, active listening, and clear articulation of ideas. Skilled in analytical thinking, creativity, and adaptability to find innovative solutions. Demonstrates a collaborative approach to teamwork, contributing to a positive team environment and assisting others when needed. Proficient in prioritizing tasks, optimizing productivity, and ensuring accuracy through attention to detail. Exhibits resilience in the face of challenges and a commitment to ongoing personal and professional development. Seeking a role where these skills can be utilized to contribute to organizational success and personal growth. SKILLS ● ● ● ● ● ● ● ● Golf Reservation Receptionist - Dubai Golf LLC 2021 to 2023 ● ● ● ● ● ● Baggage Service Agent (Team Leader) - Emirates Airline 2017 to 2021 ● ● ● Leadership Communication Customer Focus Problem Solving Adaptability and Flexibility Teamwork and Collaboration Time Management Technical Proficiency: ➢ Facebook Ads campaigns: Created, optimized, and analyzed ads to boost engagement and conversions. ➢ Jobber.com (for managing and scheduling service bookings) ➢ AllinOneToolkit.com (for integrated business tools) ➢ Golf Booking Systems: Experienced with managing and optimizing golf tee time Managed golf tee time bookings through telephone, email, and online platforms. Recorded reservation details accurately in the reservation systems. Collected payments for tee time reservations, golf clubs, and vouchers. Liaised with relevant departments to ensure the delivery of five-star service. Provided reports on tee time bookings and availability, ensuring accuracy and timeliness. Performed administrative duties, including compliance with health and safety and company policies. ● ● ● ● ● Supervised and coordinated baggage services team activities to ensure smooth operations and timely baggage handling. Provided leadership, training, and performance management to team members. Monitored baggage handling processes to ensure compliance with safety and security regulations. Oversee efficient loading and unloading of baggage, maintaining accuracy in baggage sorting and tracking systems. Addressed and resolved issues related to baggage handling, including lost or mishandled baggage claims. Collaborated with customer service and ground operations to enhance the passenger experience. Conducted regular inspections of baggage handling equipment and facilities. Prepared and maintained reports on baggage handling performance and recommended improvements. Customer Service Officer - Meraas Holding Diwan Dubai 2014 to 2017 ● ● ● ● ● ● ● ● ● Warmly welcomed guests, providing a professional first impression. Assisted guests with inquiries, reservations, and requests, demonstrating in-depth knowledge of facilities and services. Handled guest feedback and complaints promptly and professionally. Coordinated with various departments to ensure smooth operations and guest satisfaction. Maintained a clean and organized lobby area, ensuring well-stocked and attractive presentation. Processed guest registrations, check-ins, and check-outs efficiently. Acted as a liaison between guests and management to improve the overall guest experience. Team Leader – Operation - German Health Consult 2011 to 2013 ● ● Account Manager - Green Bank Incorporated 2005 to 2008 ● ● ● ● ● ● ● ● ● ● ● ● ● Led and supervised a team of healthcare management professionals, including claims processors and customer service representatives. Provided coaching, guidance, and mentorship to team members. Monitored team performance and implemented strategies to optimize efficiency and effectiveness. Ensured adherence to company policies, procedures, and regulatory requirements. Collaborated with departments like finance, IT, and quality assurance to streamline service delivery. Handled escalated client inquiries or issues, demonstrating strong problem-solving skills. Coordinated training and development initiatives for team members. Admin Officer - AK Jewelry 2009 to 2010 ● ● ● Managed and organized administrative tasks such as filing, data entry, and document preparation. Coordinated meetings and appointments, including scheduling and logistical arrangements. Assisted with correspondence, reports, and presentations. Managed a portfolio of loan accounts, including monitoring repayment schedules and addressing customer inquiries. Developed and maintained client relationships to identify lending opportunities. Assessed creditworthiness by analyzing financial statements and credit reports. Structured loan packages based on client needs and risk assessment. Collaborated with departments to facilitate loan processing and documentation. Conducted client visits and business development activities to expand the loan portfolio. Ensured compliance with lending regulations, including KYC and AML requirements. Credit and Collection Officer - Desmark Corporation 2003 to 2005 ● ● ● ● ● ● ● ● Maintained office supplies and equipment, ensuring functionality for daily operations. Handled incoming calls and emails, responding to inquiries and redirecting communications. Coordinated with external vendors and service providers to support office maintenance. Supported a positive work environment through effective communication and collaboration. Assessed creditworthiness of customers by analyzing financial statements and credit reports. Reviewed and evaluated credit applications, ensuring compliance with company policies. Monitored customer accounts for payment schedules and identified delinquent accounts. Implemented collection strategies to recover overdue payments and mitigate credit risk. Contacted delinquent customers to negotiate repayment plans and resolve outstanding debts. Coordinated with sales and customer service departments to address payment issues. Maintained accurate records of collection activities and provided training on credit policies. EDUCATION HISTORY Bachelor of Science in Commerce - Major in Management Accounting, 2003