Jefferson Cabusao

JEFFERSON G. CABUSAO Address: District 13 Block 54 Lot 36 Pandacaqui, Mexico, Pampanga Mobile Number: - Email Address: -Skype ID: jefferson.cabusao1 ______________________________________________________________________________________________________________________________ WORK EXPERIENCE: Customer Service Representative (May 14, 2018 – Present) United Parcel Service Inc. (Account: UPS Freight) – Clarkfield, Pampanga Work from Monday-Friday 10:00 am to 7:00pm EST Answer inbound calls to assist customers in scheduling/cancelling pickups or delivery appointments Make outbound calls to UPS Service Centers or partner agencies to track shipments Handle customer complaints like claims and disputes via phone, email or fax Process payment and provide rate quotes Outbound Sales Representative (October 30, 2017 – April 12, 2018) BSD Trade Services Corp (Account: Trade12) – Clarkfield, Pampanga Work from Monday-Friday 9:45am to 6:45pm Manila Time Make outbound customer calls to promote and sell a product Ensure customer follow-up all the time Send or email product literature, brochures and other campaign material. Customer Service Representative (January 16, 2017 – October 24, 2017) IBEX Global (Account: Western Union, USA) – Shaw Blvd., Mandaluyong City Work from Tuesday-Saturday 8:00am to 5:00pm EST Assist customers in sending / receiving money Modify the information as per customers’ request Provide information about agent locations and forex exchange Customer Service Representative (April 08, 2016- January 07, 2017) Transcom Asia (Account: PayPal) - EDSA, Mandaluyong City Work from Saturday-Wednesday 11:00am to 8:00pm EST Answer calls and handle customer inquiries/complaints via phone or email Process payments and take pertinent information such as addresses and phone numbers Update existing customer information. Cook (June 28, 2014 – January 04, 2016) BAM International – Sierra Leone, West Africa Responsible for ordering supplies for the canteen's kitchen. In-charge of menu planning and food preparation. Maintain an inventory of the items in the kitchen Calculate purchase order costs Cook (March 16, 2013 – March 16, 2014) General Trading Comp. LLC - Muscat, Oman Responsible in menu planning and food preparation Follow recipes, piece controls and presentation specified by the employer Maintain the cleanliness and orderliness of the kitchen Prepare/Cook Asian cuisine (Filipino, Indian, Japanese, Chinese dishes), Mexican cuisine, Mediterranean cuisine (Lebanese and Persian dishes) and European cuisine (French and Italian dishes). Commis I (August 4, 2010 - October 1, 2012) Al-Shahrour Lebanese Restaurant – Dammam, Saudi Arabia Prepare wide variety of foods such as pasta, sauces, soups and salads in accordance with prescribed Arabic and Italian food recipes Slice, grind, cook and season meats and vegetables using a full range of cooking method Detect/Ensure disposition of spoiled or unattractive food, defective supplies and other unusual condition Line Cook (January 4, 2010– July 15, 2010) Angeles Seafood Restaurant – Angeles City, Pampanga, Philippines • Serve/Cook food in a highly standardized manner • Test food if it is cooked accurately • Conduct daily inventory to be aware of what must order the following day Salesman/Promodiser (February 27, 2007 – December 09, 2009) Executive Genesis Manpower Services – EDSA, Quezon City, Philippines Maintain stock levels and displays Conduct physical inventory and informs the manager about the inventory status Responsible in giving information about the product by explaining and demonstrating the product’s features and benefits Merchandiser (March 2005 - March 2006) Guaranteed Marketing Services / Monde Nissin Corp. - Mandaluyong City, Philippines Conduct physical inventory of merchandise and inform the manager about the inventory status. Receive incoming shipments and return merchandise to vendors; verifies accuracy and condition of orders; prepares necessary paperwork; prices and stocks merchandise; performs data entry duties. Production Assistant (February 2004 – October 2004) GNN Infomax Channel 44– San Fernando, Pampanga, Philippines Make schedules, shot lists, logs and other paperwork for post production Keep track of timings during a program Kitchen Crew (February 2003 – April 2003) Tokyo-Tokyo Restaurant/Long Life Noodle Corporation – SM San Fernando, Pampanga, Philippines Assist the Cook in preparing foods as assigned by the Management Assist the Kitchen Manager and the Cook in completing inventories Kitchen Crew (January 2001 – June 2002) Greenwich Food Corporation - San Fernando, Pampanga, Philippines Adhere safety and sanitation policies and procedures Attend/ respond to guests’ needs promptly and professionally EDUCATIONAL BACKGROUND: Tertiary:Bachelor of Arts in Mass Communication Centro Escolar University, Malolos, Bulacan- PERSONAL INFORMATION: Date of Birth:October 28, 1980 Place of Birth:San Fernando, Pampanga, Philippines Languages Spoken:Filipino, English, Basic Arabic & French CHARACTER REFERENCES: Gabby Gaviola Team Leader- Transcom Asia- EDSA, Mandaluyong City- Jennifer Manlapaz Team Leader- IBEX Global – Shaw Blvd., Mandaluyong City- I hereby certify that all above information are true and correct to the best of my knowledge and belief