JEFFERSON ARIAGA
Lekki, Lagos / Nigeria | -|-| https://www.linkedin.com/in/jeffersonariaga/
PROFESSIONAL SUMMARY
Adaptable Manager offering ample experience and proven success in sales, production, quality assurance and leadership.
Skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional
collaboration. Accomplished in building high performing teams and inspiring staff to achieve personal and professional goals.
EDUCATION
SUFFOLK UNIVERSITY
Environmental Engineering
Overall best student of the Environmental Engineering department (2013/2014)
BOSTON, MA / USA
July 2019
PROFESSIONAL EXPERIENCE
THE MELROSE LOFT
Operations Manager
VICTORIA ISLAND / NIGERIA
November 2022 – Present
A task force was established to drive up sales and marketing yielding more revenue without driving costs up.
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Monitoring the overall budget of the business as well as departmental budgets.
Formulating strategic and operational objectives.
Improving operational management systems, processes and best practices.
Recruiting, training and supervising staff.
Examining the company’s resource management and looking for ways to boost employee productivity.
SARJ INDUSTRIAL FARMS
Operations Manager
EGBEMA, IMO / NIGERIA
February 2020 – October 2022
In a short timespan, vendor contracts were evaluated and renegotiated to save upwards of 650000 Naira in 2020.
● Enhancing day-to-day operations of administration and training centers. Collaborating across departments increasing
efficiency.
● Assistance in hiring processes and staff performance evaluation, conducting reviews and administering action as required.
● Conducting delivery schedules and staff schedules to reduce delivery delay by 18%.
● Listening to staff needs and restructuring personnel shifts and assignments, resulting in an increase in retention by 26%.
ALDOGroup
Manager
BOSTON, MA / UNITED STATES
May 2017 – December 2019
Detailed customer attention was prioritized resulting in 97% customer satisfaction. Boosted sales by 16% by retaining 90% of
employees by improving metrics through sales floor strategies and customer feedback.
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Supervised daily operations; opening and closing, security, inventory management, employee schedules and time cards.
Managed a team of 13 sales specialists.
Evaluated staff ’s current capabilities, identifying gaps and developed training for areas of improvement.
Provided mentoring, incentives and feedback to associates to meet or exceed sales goals 90% of the time.
INTERNSHIP
GRANITE TELECOMMUNICATIONS
Data repair analyst
QUINCY, MA / UNITED STATES
May 2016 – May 2017
● Organized and disseminated data across departments used for drawing conclusions about the success of current methods.
● Presented detailed reports about the meaning of gathered data to members of management and helped them identify
scenarios utilizing modifications in the data.
● Optimized data collection procedures and generated reports on a weekly, monthly, and quarterly basis.
ADDITIONAL
SKILLS: MS Office, Data processing, Communication skills, Analytical skills, Strategic thinking, Leadership. Problem solving.
OTHER EDUCATION: Project Management (Novelle 2021), National Youth Service Corps (2021).
