Jefferlyn Alimurong

Jefferlyn Alimurong

$5/hr
Admin Support I Researcher I Transcriber I Assistant I Data Entry I
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
35 years old
Location:
Tarlac, Tarlac, Philippines
Experience:
10 years
JEFFERLYN ALIMURONG Sitio Layak, Anupul, Bamban, Tarlac |m. - |e.-| ph.linkedin.com/in/jefferlyn-alimurong-a35a4b38 Business Process Outsourcing Expert and Philippine Civil Service Exam passer with 9 years accumulated experience in providing excellent customer service, support to corporate business community in line with closing sales, meeting monthly targets, operating system tools and establishing rapport with account holders. Receives calls, assesses, and troubleshoots main concern and resolving multiple issues with the help of customer support information relating to assigned companies. Further duties include documentation of events and coming up with suggestions and possible resolutions for further improvement. EDUCATIONAL BACKGROUND University of the Philippines Diliman Extension Program in Pampanga Bachelor of Arts in Business Economics (undergraduate) Clark Freeport Zone, Mabalacat, Pampanga - Dapdap High school ( 1st Honorable Mention ) Dapdap Resettlement Area Bamban, Tarlac - Dapdap Resettlement Elementary School (Valedictorian) Dapdap Resettlement Area Bamban, Tarlac - WORK EXPERIENCE September 13, 2016-present Pampanga Specialist - Capital One UK Care / Iqor, Clark, Day to day, Bank Customer Service Representatives are working on resolving issues for banking customers. If a customer’s credit card was stolen, then we will be the one to cancel the card and provide the customer with a new card. If a customer has a strange fee, we will work to explain the fee to the customer or find a satisfactory resolution. We are constantly working to find solutions to customer problems. We also work on making sure that consumers are having an outstanding banking experience. If a customer is looking to use mobile banking, or to try out a new service, we are there to provide them with information and step by step instructions for using the service. We work to inform and suggest new banking products and services to customers as well. Ultimately we want to assist customers and provide them with a better banking experience. So when they can, they try to give insight on new bank products that might be of interest to the consumer. November 2014 – September 1, 2016 Customer Finance Services Specialist/Order Support Escalations – Sprint / Afni, QC, Philippines Deal with customers diligently, courteously and professionally while collecting payments. Initiate strategies for collection processes and procedures. Negotiate payment plans. Respond to customer inquiries. Persuade customers diligently to pay past due amounts. Collaborate with accounts receivables staff regarding collection of payments. Develop alternative payment plans with help from system tools. Advise customers on alternative payment plans. Create repayment schedules based on customers’ financial situations. Retain customer loyalty while initiating processes for collection of payments. Maintain and update record of customers from whom collections are made. January 2013 - June 2014 Education Inc / Seoul, Korea Administrative Assistant - Clayton and Lee Language Uploading videos remotely, naming them and sending links.Connecting to a computer via teamviewer 2 times a day to start uploads and then distributing video links to students. Compiling student feedback. Adding classes onto the online booking system. Formatting word files in preparation for them to be made into class materials. Exporting and collating documents from google drive. Researching news articles. Making attendance sheets. Inserting student attendance into the school online database management. October 2012-October 2013 Ltd, Australia Project Manager – Edge TV Marketing / Limitless Wealth Pty Defining and clarifying project scope. Developing the project plan, schedule, policies and procedures to support the achievement of the project objectives. Determining the organizational structure of the project team. Identifying roles and positions, services to be provided by external companies. Staffing project positions. Setting team direction Coordinating activities across different organizational functions. Motivating team members Assigning work. Checking project progress toward meeting its objectives. Determining the cause of deviations from the plan. Taking corrective actions to address deviations. Some key controlling duties include: Defining project baselines. Tracking project progress. Project status reporting. Determining and taking corrective actions. October 2011-October 2015 Rarejob Inc. Japan ESL Tutor for Japanese Business Professionals – Rarejob / Preparing employees to better perform their job responsibilities such as teaching an international company representative to communicate with global business partners. Preparing lesson plans and teaching English Language Learners. This includes teaching English grammar, writing, reading, speaking, and listening skills. It may also include teaching pronunciation and accent reduction. Teaching all the English language skills that will enable speakers of other languages to effectively communicate in English that includes introducing cultural aspects to ESL students, especially to those who are new to the English-speaking country. Taking attendance and provide evaluations of student progress. Performing administrative tasks as requested or required by school administrators. We may also have to attend weekly staff meetings including developing curriculum to advance the goals of the organization. Teachers may also be requested to participate in departmental staff meetings.. Developing the curriculum to meet the company's objectives, as well as preparing lesson plans and delivering the lessons. Assessing students to determine student strengths and weaknesses. Preparing lesson plans to meet specific student needs and delivers the lessons. Acting as a resource for the students, giving information to help the students survive and thrive in the community. June 2011 Bid Support Specialist – Global Business Services / IBM Daksh, Eastwood City, Philippines Providing sales-related support to any business-approved opportunity in scope of the account. Such services would include but are not limited to bid facilitation, proposal development, document production, bid Solution Design & Delivery (SDD. This is an entry level position for the account. During the first 6-12 months in the role, we were expected to assimilate Global Process Services culture and best practices, gain customer understanding, increase knowledge of policies, guidelines, and processes to support its clients. September 2010-May 2011 NCO, Clark, Philippines Customer Service Representative – United Parcel Service / Attracting potential customers by answering product and service questions; suggesting information about other products and services. Opening customer accounts by recording account information. Maintaining customer records by updating account information. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintaining financial accounts by processing customer adjustments. Recommending potential products or services to management by collecting customer information and analyzing customer needs. Preparing product or service reports by collecting and analyzing customer information. Contributing to team effort by accomplishing related results as needed. April 2008-April 2009 Customer Service Representative – Amazon / Sutherland Global Services, Clark, Pampanga, Philippines Answering calls and responding to emails. Handling customer inquiries both telephonically and by email. Researching required information using available resources. Managing and resolving customer complaints. Providing customers with product and service information. Entering new customer information into system. Updating existing customer information. Processing orders, forms and applications. Identifying and escalate priority issues. Routing calls to appropriate resource. Following up customer calls where necessary. Documenting all call information according to standard operating procedures. Completing call logs. Producing call reports. November 2006- April 2007 Pampanga, Philippines Crewmember – Jollibee / Byron Foods Corporation, Providing customers with a quick and accurate service and show sensitivity to their individual needs, both from behind the till as well as in the dining areas. Producing orders to a consistently high standard and understand that quality control is vital. Thorough training in order to maintain company’s standards. Learning to use a variety of cleaning utensils and chemical cleaning products along with the correct protective equipment. STUDIES AND RESEARCHES CONDUCTED September 2007 Comparative Study of Corporations’ Use of Petty Cash - Goldilocks Bakeshop (SM Clark) January 2008 Organizational Behavior - Yokohama Philippines (Clark Freeport Zone) February 2008 Research on Human Resource Functions of Corporations - APEX Limited Incorporated (Semiconductor Company) September 2008 Organizational Constraints and Cost-Saving Measures - Cuevas’ Bread (Malabanias, Angeles City, Pampanga) February 2009 Marketing Research - LG Cookie Cell phone March 2010 Research on Contractual vs. Permanent Workers’ Effort Exertion -Peninsula Fashion Int’l Corp., Smartshirts Phils. (Clark Freeport Zone) Thesis Effects of SM City Clark on Duty Free Shops’ Sustainability - Clark Freeport Zone’s Duty Free Shops AWARDS/ELIGIBILITY/CERTIFICATIONS Civil Service Commission Examination (Professional) Paper and Pencil Test Passer Top Performer 2008 Amazon.com Sutherland Global Services Inc. Most Valuable Player 2009 Amazon.com Sutherland Global Services Inc.
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