Sherman TX 75092-
www.linkedin.com/in/jeff-stevenson-b
Jeffrey Stevenson
•
•
•
Customer Success Manager
IT Project Manager
Quality Assurance Technician
PROFESSIONAL SUMMARY
Resourceful and results-driven Customer Success and IT Project Manager with 20 years of experience in the transportation and
transportation technology sectors. Proven track record in managing ELD (Electronic Logging Device) services and truck terminal
projects across multiple states, Mexico, and Canada. Adept at overseeing large-scale initiatives, ensuring compliance with
industry standards, and delivering exceptional customer support. Strong capability in managing cross-functional teams,
optimizing processes, and improving operational efficiency.
AREAS OF EXPERTISE
• Customer Relationship Management
• Communication - Listening
• Growth & Revenue Retention
• Compliance Expertise
• SaaS products
• Platform Adoption & Onboarding
• Cross-Functional Collaboration
• Salesforce / Zendesk
• Training & Support
CAREER ACHIEVEMENTS
ARR Growth & Portfolio Management - Successfully managed a $2M portfolio in Annual Recurring Revenue (ARR) at MiX
Telematics, driving account growth and achieving a 113% renewal quota in 2023. Demonstrated expertise in nurturing
relationships and expanding customer investments through upselling and cross-selling initiatives.
Strategic Customer Engagement & Advocacy - Led Quarterly Business Reviews with key accounts at Omnitracs, enhancing
customer satisfaction and retention for a portfolio contributing $7M ARR. Functioned as a trusted advisor and customer
advocate, ensuring alignment on strategic goals and delivering tailored solutions to meet evolving client needs.
Implementation Excellence & Process Optimization - Managed complex software implementations for XRS Corporation,
optimizing onboarding processes for clients with fleets ranging from 10 vehicles to over 1,000. Streamlined project
workflows, resulting in significant process improvements and additional Professional Services revenue through custom work
scoping.
PROFESSIONAL EXPERIENCE
Customer Success Manager – MiX Telematics | Boca Raton, FL
•
•
•
•
ARR Growth/Revenue: Oversaw $2M in ARR through the management of key strategic accounts.
Communication: Delivered customer satisfaction with a proactive engagement and communication strategy, acting
as the primary point of contact and trusted advisor to meet all customer needs
Partnerships: Built solid and strategic partnerships with C-suite stakeholders by supporting the full customer success
lifecycle, including onboarding, implementation, product adoption, engagement, incident, and risk management,
upsells, cross-sells, and expansion opportunities.
Renewals: Led the renewal process for the entire portfolio, from initial discussions to quoting and closing, achieving
113% of quota in 2023.
Customer Success Manager - Omnitracs LLC | Dallas, TX
•
2022 – 2024
2019 – 2021
Account Management: Cultivated and sustained long-term relationships with key strategic accounts, contributing $7M
in Annual Recurring Revenue in FY 2021.
•
•
•
Customer Advocacy: Acted as the primary customer advocate across all aspects of customer relationships, serving as a
Subject Matter Expert on the product.
Problem-solving: Addressed technical inquiries, billing, upselling opportunities, training requirements, and renewals.
Relationship Management: Led Quarterly Business Reviews with customer executives to reinforce value and align
strategic objectives.
Quality Assurance Technician - Presco | Sherman TX
•
•
•
•
Process Optimization, Quality Improvement: Played a key role in enhancing quality, successfully reducing return
rates from over 20% to under 1% in just six months.
Training & Enablement, Process Improvement: Delivered presentations and training seminars for all retail
manufacturing employees on quality and safety standards.
Cost Optimization: Achieved 20% cost savings through thorough research and testing of chemicals and materials,
enhancing overall product quality.
Implementation and Training: Provided on-site support for new equipment installations, ensuring seamless
implementation and comprehensive training.
IT Project Manager, Kenan Advantage Group | North Canton OH
•
•
•
•
•
•
•
•
-
Regulatory Compliance & Safety: Traveled nationwide for three years to improve terminal DOT compliance from 30%
to 98% through ELOG implementation, contributing to a 90% reduction in rollover and major accidents.
Technology Implementation & Revenue Growth: Led the installation and rollout of onboard computers across North
America
Process Improvement & Customer Support: Established the company’s first On-Board Computer (OBC) help desk and
monitored electronic logs nationwide, including both Canada and Mexico.
Executive Communication & Training: Created and delivered presentations, webinars, and training programs for
executives, investors, trucking terminals, and over 8,500 drivers on compliance and technology.
Product Evaluation & Technical Documentation: Researched and evaluated back-office software and onboard
computer systems while authoring comprehensive training manuals to support implementation and adoption.
Dispatcher, Kenan Advantage Group | North Canton OH
•
2011 – 2016
Customer Training & Adoption: Trained over 8,500 drivers and 2,500 office personnel on software-related job
functions, ensuring seamless adoption and compliance.
Process Improvement & Support: Established the company’s first On-Board Computer (OBC) help desk to enhance
customer support and operational efficiency.
Technology Implementation & Product Evaluation: Researched, evaluated, and implemented onboard computer
systems and electronic log solutions to improve operational performance.
Executive Communication & Education: Led presentations and webinars for trucking terminals, executives, and
stakeholders to drive awareness and adoption of electronic log systems.
On-Boarding Computer Training Specialist, Kenan Advantage Group | North Canton OH
•
2016 – 2018
-
Operations Management and Customer Relationship Management: Successfully dispatched and managed over 120
drivers and a fleet of 48+ trucks across 5 states daily. Effectively managed customer interactions and resolved issues
with fuel terminals. Oversaw all fuel requirements for military contracts.
EDUCATION
Associate Degree in Computer Science • San Diego State University
TECHNICAL PROFICIENCY
Oracle | Alloy | SQL | MS Office Suite | Various ELD products
