Jeff Lawrence C. Ocumen
6 Camerino Street Brgy. Bagumbuhay Project 4 Quezon City 1109
Cell-
Career Overview
1 year and 6 months supervisory experience in a BPO setting.
Worked as a Quality Specialist for a telecommunications company that caters customer service, billing, technical support and sales.
Core Strengths
Strong organizational skills
Active listening skills
Sharp problem solver
Customer service expert
Adaptive team player
Accomplishments
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
Team Leader
January 2017- present
Stellar Philippines- Quezon City Metro Manila
CSR Email/Chat support
January 11 2016- Present
Convergys Philippines- Quezon city Metro Manila
Communications Assistant
December 2013- December 2014
Stellar Philippines- Quezon City, Metro Manila
Quality Assurance Representative
June 2012- October 2013
C3 Customer Contact Channels- Taguig City
Team Manager
September 2008- December 2011
NCO Clark Philippines Inc- Clark, Pampanga
Educational Background
Information Technology, 2006
Pangasinan State University- Urdaneta City, Pangasinan
