Jeff Glithero

JEFFREY GLITHERO Marrod Triq il Qala Tel: - or Nadur, Gozo - Malta PROFILE Hard working and highly motivated. With skill set developed working in both small and large organizations both training and running companies and departments. Competent in both setting and achieving all personal and team KPIs. Able to run and motivate either management or staff to develop themselves to their best of their own abilities. Good team player but can be trusted to take on and run any individual project. EDUCATION Greenfield Street Secondary School Hyde 6 GSE's 2 O Levels Math’s English Geography General Science R.E. Art Royal Navy: Plymouth 2 A Levels Maths Geography CAREER Feb 2018 – Now Sales and Customer Sevices ( Remote ) Vantage Space UK Ltd. Day to day running the sales calls to Europe, Americas and Asia This has taking the company to the number one in industry and is now the best selling space utilization tool in the world. Working closely with the marketing team to make sure that the company stay at the top. Also setting up a one contact customer service point of contact, Every customer now has a single contact that takes on their issue or problem They then run that to a solution internally. This totally changed and improved customer service feedback by 96% over the 6 months it was rolled out. June 2016 – Feb 2018 Customer Support Overland Health ( Malta ) Day to day contacting and arranging the correct treatment for clients after accidents or injuries. Finding the treatment at the most convenient place and time for the treatment and appointing with the service for the treatment. Also arranging with the service the amount of treatment and the billing details on behalf of the customer. June 2015 – May 2016 Head of Sales and Marketing GKG (fresh food) Supplies Ltd Nelson Setting computer systems and stocking levels on a day to day basis from orders placed of Fresh Foods for the wholesale market covering the whole of the North West of UK. Sorting and controlling orders from all over Europe to be delivered on time to a central location to be dispatched to customers. May 2014 – June 2015 PPI and Secured Loans Specialist Department.D.F.H. Ltd Manchester. Running the PPI and Secured Loan placing all the Loan enquiries placing them with secured lenders. Speaking to customers completing fact finds to find out the best solution for them in their lending requirements. Also passing customers that a debt management. IVA or even Bankruptcy options a better option. Also speaking to IVA clients about PPI to assist their completion of IVAs. All within FCA codes of conduct. June 2013 –March 2014 Internal Development Business Executive Bean Machines Ltd Stockport. Setting up and running of Coffee and Ancillaries department on customers that have purchased Coffee Machines, Also finding New Business from customers that are already using coffee and any ancillaries. Setting systems to monitor customer usage and also maximize profits. Linking the systems so that servicing and repairs of machines are linked to sales and rentals. Worked alongside one of the Directors to arrange the launch and upkeep of the Website Visiting key clients to arrange contracts March 2010 – June 2013 Manager with Rightway Network Limited Denton Manchester. Day to day running of both a sales and admin team.PPI and Debt Management Departments, reaching call targets both calls achieved and ratio conversion from calls to business amounts set and hit. Looking after Systems inc Salesforce and web leads. Targeting Clients through hot leads for telephone or visit, Arranging for work for all 16 members of staff in house 12 telesales 4 admin and 8 national salespersons based out of office. All over the UK. Finance based company (Ministry of Justice Licensed) January 2009 – March 2010 NLP International Worldwide Working on three month cycles in different African countries to arrange appointments, visits and sale of financial and saving planning for members of NGOs working in the area. This was based on commission only and working as an individual with Head office based in Asia so contact by phone and email only. Targets where 18k per quarter of commission business which were achieved and for four out of five cycles were over doubled. March 1995 - December 2009 Rightway Mortgages & Assurance Ltd Part owner and then Director of company. Dealing with Mortgages and Financial Services for both general public and businesses. Placing either commercial and residential mortgages or loans for clients. Targeted with growing the company on a month by month and also year by year basis which was achieved as the company became top performers not only in the North West but also in the whole of the UK. As an independent supplier of mortgages for a number of consortiums for buy to let basis. Also dealing with small and large companies working to arrange commercial loans and mortgages on a one to one basis. March 1994 – March 1995 PPP Healthcare PLC Leicester PPP were setting up a brand new sales office for small businesses for the first time and as my contract with BUPA was just finishing I was approached to help set up the Leicester call centre on a consultancy basis. Targets were set for the division to be self-reliant and profitable within an 18 month period by the company. This was achieved in the 12 months I had personally set myself. Previous employment with: BUPA, Cornhill Insurance, Irish Life, XLN and The Royal Navy. KEY SKILLS Word Excel Power Point Sage Hubspot Salesforce Office Google Adwords (SEM) FSA Qualifications NLP Trainer and CeMap. REFERENCES All references on request.