JEFF DUAT
E X E C U T I V E
V I R T U A L
A S S I S T A N T /
E C O M M E R C E
S U P P O R T
--Pampanga, Philippines
PROFILE
Experienced Virtual Assistant for a US client, specialized in eCommerce
Customer Support for Amazon and Sears stores (phone, chat, and
email), as well as Financial Article Writing. I also have 13 years of BPO
experience where I spent 7 years in people management
SKILLS
Customer Service (email, chat, phone)
Ecommerce Support
MS Office (excel, word, PPT, O365)
EXPERIENCE
SERVICE DELIVERY MANAGER / OPERATIONS MANAGER
Majorel Philippines, Corp
December, 2014 - December, 2022
Program main point of contact for all client communications (client
updates, implementations, escalations, requests, etc.)
Reports Management
Site Lead on Global initiatives and project implementations
Analysis and Problem-Solving
Oversees program KPI delivery including staffing, efficiency, & quality
Project Management
Staff & Team Management
ECOMMERCE VIRTUAL ASSISTANT / ARTICLE WRITER
Process Audit and Improvement
Bright Solutions, LLC
2014
Performance Coaching
Main point of contact through phone, chat, and email channels for
any inquiries on store orders in Amazon and Sears stores
EDUCATION
HOTEL & RESTAURANT SERVICES
(ASSOCIATE DEGREE)
Clark International College of
Science and Technology
2008 - 2010
Article writer as (as CS filler work) for topics related to businesses
with passive income
CUSTOMER SERVICE REPRESENTATIVE
Telus International, Philippines
2012 - 2014
Phone and Email Customer Service for a B2B credit line for one of
the largest global computer manufacturers
Was part of Resolutions and Elite Team (Tier 2 LOBs)
CUSTOMER SERVICE REPRESENTATIVE
Telus International, Philippines
2010 - 2012
Inbound phone support representative for a US dish network
Was also part of the Customer Retention Team
