Jeff Bialczak...
DRIVING PROFITABLE GROWTH THROUGH TEAM BUILDING,
STRATEGY DEVELOPMENT AND FOCUSED EXECUTION
Weston, FL •- •-• www.linkedin.com/in/jeffbialczak
SENIOR OPERATIONS EXECUTIVE
Senior Operations Executive with a solid record of maximizing operational efficiency, growth and
profitability in multi-unit retail environments. Natural leader, mentor and trainer with a talent for
motivating, inspiring and empowering employees, instilling high-performance standards, and
maintaining team momentum even during large-scale organizational changes, including
restructurings and mergers. Dynamic, financially astute relationship manager, adept at cultivating
strong internal partnerships, making tough business decisions, and leading team members to
execute quickly and with excellence under pressure and deadlines.
Selected Career Accomplishments
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Leading Through Change: Guided team through four major organizational restructurings in five years; received
exemplary employee engagement scores, a 10 bps NP score improvement, through implementation of
employee engagement strategy across 65 locations and 1,700+ employees.
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Talent Development: Enhanced leadership pipeline by mentoring, coaching and developing 10+ lower-level
leaders for career advancement to senior management roles, including District Manager positions.
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Sales and Profit Growth: Led district to #6 net income ranking (out of ~240 districts) as well as receiving
recognition for the highest net income to sales ratio in the company, increasing from 8% to 11% (vs. 4.5%
company average).
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Social Responsibility: Raised $250K+ for multiple charities, achieving top area ranking (out of 120 areas) in
charitable fundraising. This included #3 store (out of 8,500 stores) and #8 district (out of 650 districts) in funds
raised through highly visible “Red Nose” national campaign.
Competencies that Drive a Competitive Advantage
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Team Building | Strategic Leadership
Global Operations Management
Talent Development
Multisite P&L Management
Staff Training | Performance Management
Continuous Improvement
Pricing | Cost Control | Expense Management
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Customer Relationship Management (CRM)
Strategic Planning | Tactical Execution
Public and Motivational Speaking
Revenue Generation | Profit Maximization
Customer Service Excellence
Supply Chain Management
Charitable Fundraising
A Career of Driving Efficiency and Scaling Growth
BROADEN YOUR HORIZONS, LLC, Weston, FL
2019 – Present
Consultancy that provides business leaders with coaching and training for improving and growing their businesses.
PRESIDENT
Established this consulting practice, leveraging nearly 20 years successful leadership in multi-unit retail operations,
team building, business development and financial management. Coach and consult high-level business clients on
how to become better leaders and scale their businesses for new levels of growth and success. Focus primarily on
the areas of continuous improvement, operational efficiency, employee development/empowerment and
motivational speaking.
WALGREENS BOOTS ALLIANCE, INC, Miami, FL
2015 – 2019
The first global pharmacy-led health and wellness enterprise operating Walgreens and Duane Reed stores in the US, Boots stores in
Europe and Asia, and international wholesale and distribution networks under the Alliance Healthcare banner.
DIRECTOR OF PHARMACY AND RETAIL OPERATIONS (2015 – 2019)
Promoted this senior leadership role to oversee operations of 65 retail stores, with annual sales of ~$630M, following
the 2014 merger of Walgreens and Boots Alliance (a UK company). Implemented business strategies for managing
employee, growing occupancy and revenues, controlling expenses, and maintaining quality of services. Guided
Jeff Bialczak
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and mentored staff members through open communication, training, development opportunities and
performance management. Led and directed team of 12, including six District Managers, Finance Manager,
Facility Director, Merchandise Manager, Pharmacy Supervisor and two Administrators.
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Navigated through four organizational restructurings in a five-year period as the company’s focus shifted from
high-growth to a cost-containment business model.
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Strengthened leadership pipeline by coaching and mentoring three lower-level leaders for advancement to
District Manager and Healthcare Supervisor positions.
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Received exemplary standard engagement scores across field of 1,700 employees reporting to direct reports.
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Successfully led team through transformational shift in leadership principles, maintaining turnover rate of less
than 8%, compared to 20% company average.
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Increased profit 5% YOY in a flat revenue environment through expense control and by enhancing team
capabilities; reduced overall shrink 4% through inventory control excellence.
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Generated up to $630M annual sales, consistently achieving sales goal, while improving profitability by 3%
through strategic expense control.
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Raised $250K+ for multiple charities including Diabetes Research Institute, Children’s Hospital, and American
Cancer Society, achieving top national rankings for high-profile “Red Nose” campaign success.
DISTRICT MANAGER, MIAMI BEACH (2007 – 2015)
Led the development and execution of operational plans to launch multiple new pilots and scale mature programs
on aggressive timelines, during this period of aggressive growth. Delivered quality training to five Store Managers,
subsequently promoted to District Managers, and negotiated long-term contract renewals with sale affiliates.
Implemented business operations, merchandise assortment and personnel movement strategies. Managed as
many as 24 stores with annual sales of $300M.
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Led district to #6 company ranking for net income out of ~240 districts nationwide.
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Achieved #1 ranking for net income to sales, increasing from 8% to 11% (vs. 4.5% company average).
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Led growth of private brands to account for 17% of overall sales.
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Proactively resolved pharmacy and front-end customer complaints and provided ongoing training and
coaching for team to ensure excellence in customer service.
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Coordinated and oversaw expansion of three profitable new retail locations, working in collaboration with
central real estate office and market growth units.
DISTRICT MANAGER, FORT LAUDERDALE (2002 – 2007)
Developed district-level strategies for achieving financial, operational and customer service goals for 21 stores in
the district with of ~$200M annual sales. Spearheaded growth initiatives to improve operational standards, identified
and celebrated operational successes, and developed and implemented strategies to capitalize on opportunities
in the district.
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Mentored six District Managers on a peer-to-peer basis, as well as training and mentoring two Store Managers
that were promoted to District Manager.
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Delivered robust sales growth in collaboration with Store Managers, store employees and team leaders.
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Selected by corporate leadership to teach three sessions on the topic of Applied Drugstore Management.
DISTRICT MANAGER IN TRAINING (2001 – 2002)
Gained hands-on experience during this onboarding period through rotating assignments across various markets
that included Memphis, Milwaukee, and New Orleans.
Education, Certifications and Professional Affiliations
BS, Marketing and Management, Nova Southeastern University, Fort Lauderdale, FL
AA, Business Administration, Wilbur Wright College, Chicago, IL
DISC Certified Behavioral Analysis Trainer | Nationally Certified Pharmacy Technician | Florida Retail Masters
John Maxwell Team Coaching, Leading, Teaching, Speaking Certification
Memberships/Affiliations:
Lauderdale by the Sea and Miami Beach Chambers of Commerce
Florida Retail Association | Parkway Christian School Board of Directors
