JEFER GATCHALIAN
ADMIN SUPPORT|CUSTOMER SERVICE REP
PERSONAL PROFILE
CONTACT ME AT
House Address: 45 Dona
Adela Mt.view Mariveles,
Bataan 2105
A Customer Service Representative with over 3 years experience in
various tasks. A tech savvy with English proficiency both written and
verbal. And enthusiastic individual with superior skills in both team based
and independent capacities.
WORK EXPERIENCE
-
Customer Service Representative
-
Concentrix |-
Handling payment concern from the customers
Resolving Fraud Concern
Improve operations efficiency and customer satisfaction.
Managing heavy load administrative tasks with accuracy.
https://www.facebook.com/
champola.saresare/
www.linkedin.com/in/jefergatchalian-36a510233
SKILLS SUMMARY
Customer Service
Coldcalling
Project Specialist
Eastwest BPO |- present
Cold Calling leads
Gather Opinion, data and information from the leads
Record all the data gathered
Telephone Surveying
Administrative Support
EDUCATION/ CERTIFICATIONS HISTORY
Data Entry
Bataan Peninsula State University
Administrative Support
Bachelor of Science in Hospitality Management, (undergraduate)
Deans Lister for two consecutive year
Consistent City Scholar
Awarded for school program scholarship
Bartending NC2 Passer
Bread and Pastry production NC2 Passer
Front Office NC2 Passer
Office Software (excel,
MS office etc)
Email and Calendar
Management
SEO keywords and
content creation
optimization
Photo and Video Editing
using canva etc.
CERTIFICATIONS
Enrolled thru paid and free online courses and learned as:
SEO Specialist
Amazon VA
General VA
Facebook Manager
Content and Marketing Strategist
