Jeevy Marie Agcang

Jeevy Marie Agcang Achumbre Liloan, Cebu, Philippines 6002 Mobile:- Email:- PROFESSIONAL SUMMARY An experienced professional skilled in Sales, Communication, Team Management, Customer Relationship Management (CRM), Recruiting, Sourcing, Project Management, International Relations, and Contact Centers. Experienced English Language Teacher and Program Lead with a demonstrated history of working in the education management industry overseas. CORE SKILLS ● ● ● ● ● ● ● ● ● Recruiting & Sourcing Team Management Sales (Inbound & Outbound) Customer Service Training Business Development Virtual Assistance ESL Microsoft Office WORK EXPERIENCE WorldRemit - Junior Customer Care Executive February 2022 - present ● Responsible for managing various customer issues ● Identify and assess customers' needs to achieve satisfaction ● Gives customers information about products and services GOTECH International Services - Talent Acquisition Executive January 2022 - present (Freelance) ● Source US, Europe & Asia candidates through job search platforms such as Linkedin, Indeed, etc. ● Conducts phone interviews to pre-screen candidates, verifying their qualifications, and compensation requirements. ● Submit to hiring managers/clients qualified pre-screened candidates and sets up interviews between candidates and hiring managers ONEPOWER Consulting LLC - Recruitment and Sourcing Specialist / Team Leader July 2021 - January 2022 (Freelance) ● Source candidates through our existing database and job posting websites ● Conducts phone interviews to pre-screen candidates, verifying their qualifications, and compensation requirements. ● Submit to clients qualified pre-screened candidates and sets up interviews between candidates and hiring managers ● Assists in processing job offers and candidate pre-employment requirements (e.g covid testing, drug screening & e-verify ) ● Timely follow up with client and candidate for feedback. STEP Kids (Fujisawa, Kanagawa, Japan) English Language Teacher / English Program Lead/Supervisor April 2017 - March 2021 (4 years) ● Design monthly and yearly lesson plans for elementary students, Grade 1-4. ● Prepared course materials that cover all aspects of English language (verbal and written) ● Keeps track of student progress and customized plans for students with special requirement ● Supervised bilingual teachers ● Conducted mock lessons & trainings for bilingual teachers for effective teaching Kids Heart Hakusan (Tokyo Japan) - Part-time Assistant English Teacher March 2017 - March 2018 (1 year 1 month) ● Assists head teacher during classroom activities. ● Receives students after being dropped off by parents ● Assists headteacher and staff during student’s daily walk to the park Mayosuku English School / Shonan Seminar Co. Ltd (Yokohama, Japan) English Language Teacher February 2012 - March 2017 (5 years 2 months) ● Encouraged and engaged students to speak English. ● Conducted lessons and activities according to the school's lesson plans. ● Prepared lesson plans in accordance with the student's learning needs. ● Participated in school themed activities. JPMorgan Chase Bank NA - Philippine Global Service Center (Cebu, Philippines) Customer Support Advisor June 2010 - May 2011 (1 year) ● Provides support and comprehensive product or service information ● Contacted customers who have defaulted on debts and who have not paid past-due bills ● Negotiate, offer options and find solutions to help our customers settle past due accounts Aegis PeopleSupport Philippines Inc. (Cebu, Philippines) Executive, Operations / Risk Management Analyst 2008 - 2010 (2 years) ● Provides support and comprehensive product or service information ● Identify suspicious activity on customer’s credit card accounts to minimize credit loss ● Offer options and find solutions to help customers Cordia Philippines (Cebu, Philippines) Sales Specialist June 2007 - January 2008 (8 months) ● Contact customers and prospects to sell phone service ● Provide information to the customers about the business and its service ● Made cold calls to leads and generated sales and revenue for the company Stream International Global Services, formerly known as Etelecare Company Customer Service Associate June 2006 - May 2007 (1 year) ● Ensured high level of customer satisfaction ● Asks questions to determine, verify and solve customer concerns. ● Achieved revenue quota through product and service promotion during routine calls ● Responded to customer requests for product and service information EDUCATION University of Cebu in Lapulapu and Mandaue (Graduated: March 2004) Associate in Hotel and Restaurant Management