Jee-Anne Waje

JEE-ANNE J. WAJE #04 Junio St. Daan Bago, Orion, Bataan, Philippines 2102 Contact No. - Email:- OBJECTIVE: To succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self- development and help me to achieve personal as well as organizational goal. PROFESSIONAL BACKGROUND Technical Support Representative (AT&T DTV-DBS) September 9, 2016 up to present Convergys (Clark) SM City Clark, Manuel A. Roxas Hwy, Clark Freeport, Angeles, 2009 Pampanga  Help the customer with their Directv issues to give our customers excellent satisfaction with our Directv Services  Address all customers concern regarding Directv technical issues  Introduce to the customers our products for Directv services that will be beneficial to our customers, as well as for the company  Work independently.  Encode data and have more knowledge in computer skills  Possess excellent communication skills Technical Support Representative (Microsoft Answer Desk) March 16, 2015 – August 30, 2016 Sutherland Global Services (Clark) Berthaphil 2, Berthaphil Compound Jose Abad Santos Ave. CSEZ Clark Pampanga  Help the customer with their Microsoft Office/Windows Software issues to give our customers excellent satisfaction with our Microsoft Services  Address all customers concern regarding their Microsoft Office and Windows issues  Provide proper education to the customers for them to learn and have additional knowledge with their Microsoft Office, Windows, and other Microsoft Products that they currently have  Introduce to the customers our other available Microsoft products that they might be interested with and as one of the needs to resolve their related issues  Offer to the customer our Microsoft Technical Services Plans for advance troubleshooting to surely fix their issues and as a benefit as well to our Microsoft Company  Work independently.  Encode data and have more knowledge in computer skills  Possess excellent communication skills Customer Service Representative (Microsoft Accounts & Billing Department)  Help the customer with their Microsoft Accounts and Billing issues to give our customers excellent satisfaction with our Microsoft Services  Address all customers concern regarding their Microsoft Accounts and Billing issues  Be conversational to the customer so that they will know that they are really speaking with a human  Introduce to the customers our other available Microsoft products that they might be interested with and as one of the needs to resolve their related issues  Provide proper education to the customers for them to learn and have additional knowledge with their Microsoft Office, Windows, and other Microsoft Products that they currently have  Work independently.  Encode data and have more knowledge in computer skills  Possess excellent communication skills Document Controller / CIMS Encoder June 21, 2013 – September 30, 2014 YuhanTech Phils. Inc. Carbon Site Lamao, Bataan  Responsible for tracking and monitoring of Isometric Drawing revisions to ensure the liability of reports.  Monitors and provide all copies of Isometric Drawings, Daily Welding Report, Daily Fit-Up report, Request For Inspection Report, and other important documents for both Hard Copy and Soft Copy.  Communicates with the Inspectors and Managers about the progress and errors with the daily production quantity.  Responsible for all document filing of Isometric Drawings and other production daily report  In charge of encoding responsibility for the Construction Integrated Management System  Taking finished ISO Drawings and List of Drawings to C&P DEPT.  Responsible for scanning, filing and photocopying of documents.  Exporting the Piping Welding Status for Welding and Visual Report.  Possess excellent communication skills  Work independently.  Encode data and have more knowledge in computer skills Quality Control Feb 14, 2010 – May 18, 2012 Dong-In Entech K-1, Inc. Bataan Economic Zone, Mariveles, Bataan       In-Charge of bag inspection for quality purposes. Prepare daily report Responsible for daily roving in line. Responsible for reporting quality problems and other quality concern for finished products. Possess excellent communication skills Work independently. Warehouse Operator / Production Operator April 15, 2009– January 25,2010 Mitsumi Phils. Inc. Bataan Economic Zone, Mariveles, Bataan           Responsible for accurate inputting of data based on Daily Reports and other reports. In-Change in receiving and monitoring deliveries Prepare daily report Responsible for scanning, filing and photocopying of documents. Operating Microsoft Outlook to receive and send documents to designated receiver of files/document Operating Adobe Reader to convert files that are needed to be print out, receive, and send as pdf. format. Possess excellent communication skills Work independently. Encode data and have more knowledge in computer skills Record details of revisions and other quality concern in the production SEMINARS ATTENDED Light House Marina Hotel Subic Bay Freeport Zone August 2007  Hotel Tour and Industry Exposure with Seminars and Workshop on Front Office Operations Food Safety and Sanitation Subic Majestic Hotel Subic Bay Freeport Zone October 2007 – February 2008  On-the-Job Training Assigned in Food and Beverage Department and as a Waitress and Room Attendant EDUCATIONAL BACKGROUND COLLEGE/DIPLOMA: Diploma in Two-Year Hotel and Restaurant Technology NCII BATAAN SCHOOL OF FISHERIES Orion, Bataan, Philippines - COLLEGE: Bachelor of Science in Nursing (undergraduate) Balanga City, Bataan, Philippines 2004 – 2005 SECONDARY: Bataan School of Fisheries Orion, Bataan, Philippines - PRIMARY: Pablo Roman Elementary School Orion, Bataan, Philippines - SKILLS         Competent and Efficient employee with 7 years working experience in different working industries Service-oriented attitude Background on Hotel and Restaurant Technology Adept Customer Service Skills Excellent Written and Oral Communication Skills Flexible Keen Analytical Skill Tech Savvy PERSONAL INFORMATION Age Status Citizenship Birth Date Birth Place Height Weight 29-year-old Single Filipino October 16, 1987 Orion, Bataan, Philippines 5’3” 72 kgs. CHARACTER REFERENCE Jennifer Bacani Technical Support (Microsoft) Sutherland Global Services (Clark) - Kevin Lester Antonio Team Manager (Microsoft) Sutherland Global Services - Josette Wilfred Sta. Rosa Team Leader (Directv) Convergys - I hereby certify that the above information and statement is true and correct to the best of my knowledge and belief. Jee-anne J. Waje APPLICANT