JEDIAELE LYRA MORFE
|SOCIALMEDIASPECIALIST
PERSONAL PROFILE
CONTACT ME AT-
Muntinlupa City,
Philippines
CERTIFICATION
Facebook Blueprint (2021)
Completed Online
Freelancing Course in
Filipino Virtual Assistance
Academy (2017)
Completed 120- Hour TESOL
Training Course (2019)
SKILLS SUMMARY
Social Media
Management
Content planning &
creation
Customer Service
Copywriting
Communications (ESL)
Data Entry &
Management
KNOWN TOOLS
Google Suite; Gmail
MS office 365, Outlook
Zoom, MS Teams, Webex
Canva, Buffer, Hootsuite
Trello
Facebook Business Suite,
Mailchimp,
A detail-oriented social media specialist and customer
service advocate with experience in providing exceptional
support and ensuring projects are completed on time and
with
confidentiality.
Strive
in
fast-paced
virtual
environments following established procedures and
practices to exceed customer expectations. Focusing time
on providing top-level client support, assertive engagement,
& developing relationships to ensure loyalty and growth.
WORK EXPERIENCE
General Virtual Assistant
Cheap Luxe Travel Services | Oct 2020 - May 2021
Increased Facebook business page reach by 70% by
consistently posting creative promotional posters
Managed private Facebook group with over 300 members
by running organic growth campaign & engagement
Responded to customer inquiries via messenger 80%
faster by using saved responses and organized file.
Performed ad-hoc tasks like product research, booking
flights and tours, replying to emails, drafting proposals.
Collections Specialist
Synchrony Financial | June 2019 - December 2020
Collected payments via inbound and outbound phone
calls from credit card customers
Helped customers set up payments to bring past due
accounts current by educating them about company
credit policy.
Updated company's database with customer information
accurately and in a timely manner.
Customer Service Representative
Synchrony Financial, JCPenney | July 2017 - May 2019
Utilized problem-solving skills to resolve customer
issues and enhancing service levels.
Solved a range of customer queries by providing timely
and effective outcomes resulting in first call resolution
(Top 10 in FCR in 2017)
EDUCATIONAL HISTORY
SAN PEDRO COLLEGE OF BUSINESS ADMINISTRATION
Bachelor of Science in Accountancy |
Graduated in March 2014
