Jed Punongbayan

JED PUNONGBAYAN VIRTUAL ASSISTANT --General Trias City, Cavite, 4107 PROFESSIONAL SUMMARY A highly motivated and organized virtual assistant with over 4 years of experience in remote customer service and administrative tasks. Proven ability to meet deadlines and exceed expectations through strong research and communication skills. Skilled in managing calendars, emails, and other administrative duties, allowing clients to focus on their core priorities. Experience includes social media content creation and database building. Meticulous attention to detail ensures accuracy in data entry and task completion. ACADEMIC BACKGROUND CAVITE STATE UNIVERSITY 2021 - Current BS IN PSYCHOLOGY DOST Undergraduate Scholar Member of Cavite State University - DOST Scholars’ Association Member of Mind Your Mind Committee CVSU LABORATORY SCIENCE 2011 - 2014 HIGH SCHOOL SCIENCE, TECHNOLOGY, ENGINEERING, AND MATHEMATICS Graduated with Honor CAREER HISTORY STORE MANAGER AND CASHIER - EMMANUEL POULTRY AND PET SUPPLY STORE Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations. Enthusiastically interacted with customers and executive leaders to boost sales and team morale. Forecasted sales performance to efficiently budget and order stock. Oversaw stock takes to achieve accurate inventory and pricing. CORE SKILLS Time Management Data Entry and Management Customer Service Database Building Flexible Schedule Inventory Management Content Creation ACCOMPLISHMENTS Built and nurtured key client relationships to grow profit Improved product reviews by successfully handling customer complaints Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of serving the customers.