Jed Matthan Ramos

I have been a freelancer since 2019 and acquired skills regarding fulfillment of orders working for eCommerce with background in Shopify. I have also been writing and creating business processes for the company to have its policies be more smooth especially for onboarding employees.

I have vast experience in the BPO industry assisting Australian and U.S. customers since 2008. Equipped with technical skills and can provide quality customer service. A fast learner and can easily adapt to a fast-paced environment. I also have experience being a Team Manager for 1 1/2 years handling 15-20 agents making sure that each individual is hitting their targets and metrics.

I have basic knowledge in home networking. I can provide tickets and excellent call handling while providing quality service. I can handle and respond to emails immediately. Excellent in research using the internet. I can multitask for optimum performance to make sure that all bases are covered in the task assigned to me.

I am well versed in areas of administrative work, transcription, creating business processes and compiling reports and spreadsheets.

I pride myself on being extremely professional and aim to always deliver a job well before a deadline. I am proud of my personable yet professional manner and possess excellent written and conversational communication skills.

I look forward to working with you and helping you streamline your tasks to improve your business' productivity and growth.