Jed Christian D. Agpasa

I have experience as a Customer Service Representative, handling chat support for inquiries on package tracking, billing, and security requests while maintaining a 93% Quality Score. Proficient in Zoho CRM and Zendesk, I efficiently manage customer interactions and email correspondence. With a Computer Engineering background and certifications in Google Cybersecurity and DICT Tech Trends: Cybersecurity, I bring strong technical troubleshooting and digital literacy skills, making me well-equipped for fast, accurate, and customer-focused chat support.