Jecyl Parcia Guelos
Brgy. Pajo, Zarraga, Iloilo
- / --/-Objectives:
To uplift my knowledge and skills in handling any nature of works in order to maintain quality of jobs and to seek
a well – balanced learning and growth towards professionalism.
Skills:
Ability to organize, prioritize and work under pressure
Problem analysis, use of judgment and ability to solve problems efficiently and accurately
Tolerant and flexible, adjust in different s situations.
Experience in handling client and customer
Experienced with upselling.
Self- motivated, initiative and maintains a high level of energy.
Can easily adjust and adopt to any work environment
Professional Experiences:
Company Name
Office Address
Position Title
Duration
: Giantwest Construction Corporation
: Zamora St. Poblacion Ilaya, Zarraga Iloilo, Philippines
: Cost Department Head
: October 2020 – To Present
Job Description:
Organizes project expenses.
Prepares and follow up of project billing.
Prepares and process permits of projects.
Prepares payroll for staffs.
Company Name
Main Office
Position Title
Duration
: BE Hotels & Resorts
: Punta Engano Road, Mactan Island Cebu, Philippines
: Reservations Supervisor
: October 2017 – February 2021
Job Description:
Direct reporting to Reservations Manager
Closely Coordinated with Central Reservations Supervisor with our daily activities.
Work closely with Sales Executive’s that handles Tours and Corporate accounts
Handling FIT Bookings in terms in replying to their special requests and directly update i s to our PMS
Sends daily 7 days occupancy forecast percentage to our Director of Sales and Sales Team and 3
months forecast
Weekly checks room blockings for the lapsed options for tour groups and corporate groups,
especially for peak season/s.
Make sure that all guest inquiry especially online booking request is acknowledge and replied in a
timely manner.
Company Name
Manila Office
Main Office
Position Title
Duration
: Be Resorts Mactan
: Makati City
: Punta Engano Road, Mactan Island Cebu, Philippines
: Reservations Officer
: March 2015 – October 2017
Job Descriptions:
Establish a standard way in handling telephone inquiries Corporate Accounts and Travel Agency properly
Establish a standard and consistency for all reservation agents in handling request of hotel
information through telephone.
Creating a standard request or group/s inquiry through telephone
Making sure all written reservations received through email from Travel Agents i s well handled.
Handling room availability, rate query channeled through telephone in accordance to selling strategies s.
Giving out full information regarding any VIP Guest arrival to all departments will be informed.
Acquiring full information in handling transfer request.
Maintaining quality control check on duplicate reservation.
Carrying out a systematic procedure for all past reservation correspondence
Should be familiar with all the contacted rates.
Strictly implements prepaid bookings. With regards to reservation payment.
Reduction or cancellation of booking before arrival date should be subjected to hotel’s cancel lotion policy.
Update every end of the week Manila Sales Office Summary of contracted rates sent to concern
departments (Front Office, Audit, Accounting, Central Reservation, Sales Manager)
Reports directly to the Head of Sales and Marketing.
Handling group inquiry both Corporate and Travel Agency in the absence of the Sales Executive thru
phone and email inquiry.
Prepare Proposals, Contracts and Conforme
Handling contracted rates for travel agencies for Luzon Area
Fi l l ing of proposal, contracts for Sal es and Marketing reference.
Company
Address
Position Title
Duration
: Performance Travel and Tours International
: Unit 101B Bayview Tower 1, Roxas Blvd Parañaque City, Philippines
: Inbound Hotel Reservation Officer
: October 2, 2013 - March 15, 2015
Job Descriptions:
Book transportation, restaurant and hotel reservations using computer terminal or telephone
Provide customer with brochures and publications containing travel information, such as local
customs, points of interest, or foreign country regulations.
Organize and set up office files on designated reference or resource information: keep filling up to date.
Educational Background
Tertiary
:
Jose Rizal University
Bachelor of Science in Hotel and Restaurant Management
#80 Shaw Boulevard, Mandaluyong City (June 2009-March 2013)
Secondary
:
Biñan National High School
Sto Domingo, Biñan Laguna (June 2001 – March 2005)
Primary
:
Zarraga Central Elementary School
National Highway Zarraga, Iloilo City (Batch 2001)
CHARACTER REFERENCE
Available Upon Request
