JECEL JUNGAYA GUZMAN
#30 Waling-waling St., Brgy. IVC
Marikina City
Cel no. --
Position Desired:
GENERAL OBJECTIVE:
To secure a position in an innovative and progressive company that offers
possibilities for advancement and where my skills and ability can be fully utilized
for mutual advantage.
SUMMARY OF QUALIFICATIONS & ATTRIBUTES:
Pleasant and accommodating personality, service oriented, responsible and well
organized.
Works effectively under pressure and demonstrates flexibility to meet deadlines.
Capable and experienced in managing customer relations and problem
resolution.
Strong communication skills in English, both written and verbal.
Proficient in windows application such as MS Office, Excel, Email and Internet.
PERSONAL INFORMATION:
Date of Birth:
Place of Birth:
Civil Status:
Height:
Citizenship:
Religion:
Father:
Mother:
November 23, 1989
Pinamalayan, Oriental Mindoro
Married
5’5 ft
Filipino
Roman Catholic
Miguel Jungaya
Elizabeth Dael
EDUCATIONAL BACKGROUND:
October 2006 – March 2008
EASTERN MINDORO INSTITUTE OF
TECHNOLOGY & SCIENCES
Associate in Hotel & Restaurant Management
June 2005 – October 2006
RIZAL TECHNOLOGICAL UNIVERSITY
Bachelor of Information & Communications Technology
Undergrad
June 2001 – March 2005
June 2000 – March 2001
Eastern Mindoro Institute of Technology & Sciences
Secondary Education
Lumambayan Elementary School
Elementary Education
PROFESSIONAL EXPERIENCES:
MARCO VINCENT RESORT & HOTEL
RESTAURANT
May 2008 - June 2008
Food Attendant/Cashier
Assist waiters in the serving of guests, obtaining restaurant supplies, and general
maintenance of the restaurant.
Maintains a cash float for giving change and received payments.
Prepare everyday report of sales and input data of sales, purchasing requisition
and inventory levels.
Resolves in a satisfactory and proactive manner of service and product
deficiencies and follows up on guest comments and concerns.
FRONT OFFICE June 2008 – September 2010
Supervisor
Manage guest reservations.
Handle guest requests and complaints in an effective way by taking ownership of
the issue and following up until the matter is resolved to the customer’s
satisfaction.
Treat all customers politely and respectfully, thereby enhancing the resort’s
reputation.
Answer phone calls and queries, compose documents and letters and perform
other clerical task around the office.
Maintains a cash float for giving change and received payment of guest’s bills
and petty cash.
Responsible for answering the emergency telephone line and taking appropriate,
immediate action as necessary.
Data input using REZTREAM system which includes everyday sales and guest
bills.
Perform bookkeeping, including accounts payable and expenses reports.
Ensure security of hotel room keys.
Prepares Forecast of room occupancy, monitors actual occupancy against
forecast, prepares and submits daily occupancy report.
Attends to guest complaint, Inquiries and other request.
With properly analyzed forecast system, use overbooking techniques to ensure
full house.
Coordinates with security reports security matters.
Checks the daily arrival list and sees to it that the rooms assigned to those on
the list are made up and set up as indicated in the instructions of the
reservations clerk.
Coordinates closely with other departments to ensure prompt, efficient and
satisfactory service to hotel guest.
Check guest folio or master folio whether all information is properly documented.
Assigns rooms for house use and other in-house activities.
Settlement of the guest bill.
Performs other related duties as maybe assigned by superior.
PINK MANILA HOSTEL – JUNE 2014 up to present
Manage guest reservations.
Handle guest requests and complaints in an effective way by taking ownership of
the issue and following up until the matter is resolved to the customer’s
satisfaction.
Treat all customers politely and respectfully, thereby enhancing the resort’s
reputation.
Answer phone calls and queries, compose documents and letters and perform
other clerical task around the office.
Maintains a cash float for giving change and received payment of guest’s bills
and petty cash.
Creating and advertising promotions
Seeking out and contacting groups about accommodation
Liaising with tour operators
Staff selection
Salary negotiations
Maintain files on all team members
Facilitate conflict resolution between staff members
Implement bonus plans for performance of staff and management
Keep up to date on employment laws
Conduct check-in and checkout procedures
Interact with guests
Provide local and regional information
Respond to emails
Assist with transportation requests
Record and respond to guest concerns
Maintain accurate reservation information
Update bed allocation for online booking sites
Maintain customer contact lists
Regularly update social media sites
Maintain a business relationship with vendors and suppliers
Monitor inventory levels and place orders for products and supplies
Research suppliers for the best prices, deals, and availability of products
Establish and follow an operational budget
Maintain accurate records of expenses and revenue
Pay bills and collect debts in a manner that maintains a positive cash flow
Create monthly Profit and Loss reports
Organize and distribute payroll checks
Create and follow a plan to maintain the desired atmosphere in the hostel
Organize and execute activities and special events
Record duties, expenses, challenges, successes and areas for improvement for
each event for replication
Engage guests directly
Follow trends in the hostel industry
Ensure that the hostel identifies and meets the changing needs of guests
Create and implement a written plan for growth and expansion to capture a)
more market share, and b) new markets
Certified PADI Open Water Diver
TRAINING ATTENDED:
ON THE JOB TRAINING
Marco Vincent Dive Resort
White Beach Puerto Galera
April – May, 2007
PADI Open Water Diving
Marco Vincent Dive Center
June 12, 2009 – June 17, 2009
AWARDS:
“Thumbs Up Award”-
This awards aim to consistent rewards and recognition to
deserving employee who by specific act or performance above this normal standards
and beyond the call of duty, demonstrate and concentrate their share in any of the ends
of the day sought by hotel’s Guidelines. Given this on September 2, 2008 at Marco
Vincent Dive Resort Puerto Galera,Mindoro.
REFERENCES:
Mr. Blas Cervantes
Manager, Pink Manila Hostel
Cel-
Mr. Marlon Albo
Diveshop Manager - Marco Vincent Resort and Hotel
White Beach, Puerto Galera, Oriental Mindoro
Cel-
Christina Evelyn Searles
Owner of Pink Manila Hostel
Tel #:-
Cel-
I hereby certify that the above information’s are true and correct to
the best of my knowledge and belief.
________________________________
Jecel Jungaya Guzman
Signature
