Jebili Co

JEBILI DIAZ CO PERSONAL PROFILE I am an IT graduate. Goal- oriented, conscientious and determined. Virtual Assistant for 2 years. Operations Specialist for 3 year and 4 months. Customer Service Representative for 2 years and 3 months. Have the ability to multitask. Highly reliable and excellent communicator. Excellent Customer Service Skills. Flexible and can work with minimal supervision. WORK EXPERIENCE CONTACT ME AT 146 San Sebastian Ext. Brgy 31 Bacolod City- SKILLS SUMMARY Customer Service Computer Skills Team Management Flexible Friendly and Calm under Pressure Problem Solving AWARDS RECEIVED TOP Lead/Team 1st and 2nd quarter 2021 Most Outstanding Lead 2020 4th Quarter Awesome Employee 2019 Top Agent- College Deans Lister- Virtual Assistant Our world Energy | August 18 - July 2022 Project Management / Quality Assurance Maintains and improves quality by compliance and surveillance audits and developing quality standards. Collaborates with other members of management to develop and implement new methods. Generate and send proposal and calculations of price to sales rep. Follow-up call and message sales rep for documents completion. Checking and correcting documents such as new installs, utility and permit documents. Calling county assessors to verify the address of the customer and where to send permits. Coordinate with other departments to provide solution to Sales representative Inquiries. CRM management Coordinate with finance companies to assist sales representatives and house owners better. Train newly hired employee of the process. Act as a go-to person. Operations Specialist/Quality Assurance Lead (July 7, 2019 - 2021) Recruitment Officer (January 1, 2019 - November 30, 2019) Operations Coordinator(July 6, 2018 - July 7, 2019) 51Talk Philippines | July 2018 - November 26, 2021 Monitor performance and provide support to teachers participating in the program. Promotes effective utilization of company resources by regulating teachers' schedule and workstation assignment. Assist the Recruitment Lead in charge in various recruitment-related tasks. Conduct call outs and initial screening to all generated leads for HomeBased e-Educators to ensure they have the right requirements and fit for the program. Ensure to hit the target for launches. Consolidated reports at the end of day then submit to Recruitment team. Properly manage and prioritize targets assigned to the team based on operational needs. Train and conduct weekly coaching sessions with the admins. Sent progress and data reports on a regular and timely manner. Conduct training session. Supports the company's teaching quality initiatives through real time intervention or scheduled drills/workshops/audits. Serves as the point of contact for the site and communicate operational updates to all program participants. ESL Teacher MyPicteach Company Inc | June 09, 2016- July 2018 Teaching students aging from 7-15 years old. Specialized in teaching, Vocabularies, Pronunciation and Conversation. ESL Teacher E-Room Language Center Inc. | November 2013 - April 2016 Teaching students aging from 6-50 years old. Specialized in teaching Grammar, Conversation, and Business . Customer Service Representative Transcom Worldwide Philippines Inc. | September 2011 - December 2013 Answer calls and responds to customer technical and billing inquiries in a timely manner. Document and report customer concerns and feedback. Subject Matter Expert handles supervisory calls, email escalations and inquiries. Act as a "go to" person for problems and questions with in my area of expertise. EDUCATIONAL HISTORY Tertiary: Carlos Hilado Memorial State College, Bacolod Bachelor of Science in Information Technology| March 2011 Secondary: Bacolod City National High School June 20013 - April 2007 Primary: G. Lopez Jaena Elementary June 1997- April 2003 PROFESSIONAL REFERENCES Wyngard Ian Bautista Monares 51Talk Philippines Supervisor- Sheila Jean Serra BluCru PH Team Lead- Josephine P. Sombilla SSS OIC head, Membership Section