Jebili Co

Jebili Diaz Co Virtual Assistant PORTFOLIO LIST OF CONTENTS 01 ABOUT ME 02 VISION 03 PERSONAL SKILLS 04 EDUCATION 05 WORK EXPERIENCE 06 PROJECT PORTFOLIO 07 CONTACT introducing ABOUT ME Five years of experience working on Administrative Tasks. A competent virtual assistant who enjoys supporting business owners as they manage their personal lives. VISION To provide dedicated support that is rooted in the standard of excellence, integrity and open communication Jebili Diaz Co Virtual Assistant personal SKILLS Project Management Organizational Skills Team Management Customer Service work EXPERIENCE Virtual Assistant Follow up call and message sales rep for documents completion. Checking and correcting documents Calling local county assessors to verify customer's info and address Coordinate with other departments to provide solution to Sales representative Inquiries. CRM management Coordinate with different finance company to better assist sales representative and house owner. Train newly hired employee of the process. Act as a go to person. Operations Specialist for 3 years and 4 months. Virtual Assistant for 2 years Customer Service Representative / SME for 2 years and 3 months. Have the ability to multitask. Highly reliable and excellent communicator. Excellent Customer Service Skills. Flexible and can work with minimal supervision Operations Specialist/Quality Assurance Lead/Recruitment Officer Promotes effective utilization of company resources by regulating the schedule. Assist the Recruitment Lead in charge in various recruitment-related tasks. Conduct callouts and initial screening of all generated leads Properly manage and prioritize targets assigned to the team based on operational needs. rain and conduct weekly coaching sessions with the admins. Sent progress and data reports in a regular and timely manner. Conduct training session Serves as the point of contact for the site and communicates operational updates to all program participants. Customer Service Representative Answer calls and responds to customer technical and billing inquiries promptly. Document and report customer concerns and feedback. Subject Matter Expert handles supervisory calls, email escalations, and inquiries. Act as a "go-to" person for problems and questions within my area of expertise. 01 project PORTFOLIO Administrative Task 02 Project Mangement 03 Training and Quality Assurance ADMINISTRATIVE TASK Dealing with queries on the phone and by email. Email management Preparing documents and reports PROJECT MANAGEMENT Planning and monitoring 25K+ TRAINING AND QUALITY ASSURANCE 2007 - 2011 Bachelor of Science in Information Technology Carlos Hilado Memorial State College, Bacolod EDUCATION 2003 - 2007 - Secondary School Bacolod City National High School LET'S WORK TOGETHER --www.linkedin.com/in/jebilico-65b32a11a