Jebie Piedad

JEBIE BONO PIEDAD BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN FINANCE AND MANAGEMENT ACCOUNTING - EXPERIENCE: ∙ Amazon Virtual Assistant o February 2020 - Present o Location: Homebased Responsibilities: o Create A+ contents from graphics, keywords to copies o Create and optimize listings and manage inventories o Search relevant keywords for A+ contents and listings o Log cases for lost or damaged items and refunds. ∙ Technical Virtual Assistant o October 17, 2017 - September 2021 o Company: Mint Arrow o Location: Homebased Responsibilities: o Create Blog Post drafts using Wordpress o Review blog posts copy to make sure everything that needs to be linked is linked. o Troubleshoot wordpress technical problems. o Create graphics like collages, mediakits, powerpoint presentations etc. o Research for deals at different online stores and post it in the company’s website ∙ Part-time General Virtual Assistant o December 5, 2016 - December 1, 2020 o Company: Root Source o Location: Homebased Responsibilities: o Provide various levels of customer service o Data Entry (Bookkeeping, extract reports from website to excel, etc) o Manage blogs and social media accounts o Handle minor financial tasks in payroll and accounting o Process book orders, subscriptions and refunds. ∙ Lead Generation Specialist (Outbound calling)/ ISA o August 18,2016 – February 2, 2017 o Company: Phone Animal o Location: Homebased Responsibilities: o Calling customers around the USA to check whose selling or buying houses. o Converts both inbound and outbound leads to appointments for a real estate teams' sales agents. ∙ Subject Matter Expert (SME) o November 11,2013 – December 10, 2015 o Company: Telstra powered by Teletech o Location: IT Park, Lahug, Cebu City o Account: Connect on the Move (Mobile Assurance/Billing/Prepaid) Responsibilities: o To ensure that business rules and policies are being observed by all consultants during their call. o To provide full support to new and tenured consultants on the floor in terms of bill explanation, o Complaints handling and troubleshooting. o To take supervisor calls. o To guide the consultants on how to utilize our tools to resolve our customer's concern. ∙ Technical Support Representative o October 26,2011- November 10,2013 o Company: Teletech (Telstra) o Location: Robinsons Cybergate, Bacolod City o Account: Mobile Assurance Responsibilities: o Support and troubleshoot all kinds of mobile phones, broadband stick and mobile wifi from Telstra. o Calculates monthly data usages, processes third party subscriptions, and troubleshoots mobile internet, voice calls, sms, mms, and faulty mobile phones. SKILLS AND QUALIFICATION: o Civil Service Sub Professional Passer (April 2010) o Computer literate o Can speak English, tagalong, Cebuano , Hiligaynon o Proficient in Microsoft Office (Word, Excel, PowerPoint) PROFESSIONAL QUALIFICATIONS: o Flexible, can get along with people easily o Willing to work in long hours o Can accomplish task before deadlines o Can work under pressure o Fast learner o Can do multitasking PERSONAL INFORMATION: Age: 32 Birth date: June 5, 1988 Civil Status: Married Place of Birth: Canlaon City Neg.Or. Weight: 104 lbs Nationality: Filipino Height: 5'1" Sex: Female EDUCATIONAL ATTAINMENT: ∙ Tertiary: Bachelor of Science in Business Administration -) Major in Finance Management Accounting. Tañon College, San Carlos City ∙ Bachelor of Science in Computer Science -) Tañon College, San Carlos City CHARACTER REFERENCES: Mary Ann Arriola SME Team Lead Telstra Powered by Teletech-- Janeth Destura Friend/Colleague Telstra powered by Teletech-- Martin Abao Jr. Service Recovery Team Leader--