JEASHEL AGAYLAN
To obtain employment as a Virtual Assistant bringing 5 yearsʼ hands-on experiencein the
Business Process Outsourcing industry equipped in Team Leadership & Management,
Experienced Supervisory Skills, and Contributor to Process Improvements.
Work experience
Ops Supervisor
Wipro BPO Philippines Inc. Ltd, Cebu City
Personal
Address
Door 1, Amores Apartment, Upper Purok 4,
Camputhaw, Cebu City
6000 Cebu City
Phone number-
Email-
Interests
Cooking
Photography
Hiking
Dec 2019 - Sep 2022
Manages performances of operations executives (agents) for Best Buy Retail. Conducts and
discusses Inbound Quality Performance Results aimed at improving the proficiency level of call
handling management. Creates and presents weekly and month performances to management
team during Weekly and Monthly Business Reviews. Conducts coaching and feedback sessions
with agents on performance or behavioral related concerns and/or issues
Operations Executive
Wipro BPO Philippines Inc. Ltd, Cebu City
Oct 2017 - Dec 2019
Received inbound calls from Best Buy Retails Customers. Assists them with their inquiries and
concerns. Processes escalated calls. Maintains quality of call service.
Education and Qualifications
Bachelor of Science in Business Administration Major in
Financial Management
Central Mindanao University, Musuan, Maramag, Bukidnon
Travelling
Sports
Skills
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Outlook
Communication Skills
Team Collaboration and
Leadership
Time Management
Reports Creation and Analysis
Coaching and Feedback
Call Handling
Jun 2013 - Mar 2017
