Jeannette Mitchiko Lor

Jeannette Mitchiko R. Lor Sardonyx St., Golden Land Subd., Mabiga, Mabalacat City, Pamp. 2010 -- ______________________________________________________________________________ Career Objective Career minded, highly motivated professional with extensive, diverse call center and administrative experience interested in growing in a progressive organization where new challenges and opportunities can be achieved. _____________________________________________________________________________ Career Experience Quest Hotels and Conference Center – Clark, Pampanga April 2017 – July 2018 Safety and Security Department Admin Clerk I preserve and maintain a highly organized, accurate, up-to-date and methodical administrative and archive system for all security and safety related documentation. I attend all pre-organized Departmental training sessions promptly. I fully familiarize myself with all emergency contingency plans, policy & procedure, manuals etc., understand the role of the Emergency Response Team (ERT) and Crisis Management Team (CMT), and participate in all emergency drills (planned and unplanned). Visaya Knowledge Process Outsourcing – Tanjay City June 2015 – February 2016 Education Planning Consultant / Degree Counseling Campaign I was tasked to cater system generated outbound calls, answer queries and guide clients who are possible enrollees for schools that offer their course of choice, related courses and courses that are within their field of interest. I was tasked to reach a certain number of sales without compromising QA (Quality Assurance). I was also tasked to monitor the team’s performance in an hourly and daily basis, to be reported to my Team Supervisor. Qualfon Philippines, Inc. – Dumaguete City May 2010 – Sept 2012 Operations Supervisor / Tracfone Legacy Account I was assigned to a team of 20 agents. I was responsible in monitoring their daily performance, made sure that all metrics are met and gave agents feedback by holding pre-shift/post-shift meetings and individual coaching. Do callbacks and take over calls when necessary. After each shift I made reports with the team’s end of day performance rate to be sent to our manager and other administrative tasks. Colleague ______________________________________________________________________________ Educational Background College: Silliman University- Bachelor of Science in Nursing Undergraduate Reference available if requested