Jeannette Fulton

Jeannette Fulton-|- |. Open to Remote Work Open to Relocating Base: Charlotte, NC TECHNOLOGIES & TOOLS HubSpot · Monday.com · Quickbooks · Microsoft Excel · WordPress · Zoom · Slack · CRM & Call Center Software · Vimeo · Social Media ·Five9 Professional Experience Customer Support Agent Public Partnerships LLC • • • • 03/2025- Present Delivered responsive and empathetic support to individuals with disabilities, chronic illnesses, and aging adults, facilitating their ability to self-direct long-term home care services. Managed high volumes of inbound and outbound calls, addressing inquiries, resolving issues, and providing follow-up to ensure client satisfaction. Maintained detailed and accurate documentation of all interactions, including calls, emails, and mailed inquiries, ensuring compliance with audit and internal control standards. Assisted clients in understanding and navigating program rules, enrollment processes, and service options, promoting informed decision-making. Data Analyst Confidential Client (Contract) 10/2024-11/2024 • Verify and confirm employment history and years of service for classified staff • Facilitate the salary review process, compiling data for over 7200 employees into spreadsheets via Microsoft Excel • Identify and address gaps in service, such as those related to FMLA or part time work • Draft and execute communication with employees to gather necessary information via Qualtrex, Lawson and Higher Enterprise • Update internal systems and documentation to ensure accuracy and completion of records. Accounts Payable Specialist Piedmont Sales (Contract ) • Daily bookkeeping and record keeping. 03/2024-04/2024 • • Completed payments and expenses by receiving, processing, verifying, and reconciling invoices. Called vendors to establish payment and accuracy of records. Customer Service Agent Piedmont Airlines 09/2022- 09/2023 • Effectively process computerized passenger boarding, flight announcements, and assisting customers with special needs. • Successfully process ticket sales, flight itinerary changes, seat assignments, and tracing mishandled luggage via customer service. • Processes and monitors customer complaints and other administrative tasks necessary to resolve and close customer complaints. Sales and Marketing Specialist Explainify - Remote 03/2022-08/2022 ● Successfully coordinated calendars, correspondence, and sales presentations to support sales team. ● Assisted in promoting services and solutions through Facebook, Twitter, and other social media channels. ● Collaborated and coordinated across teams to support sales estimation and proposal development process. ● Effectively set up email campaigns through HubSpot using workflows ● Able to understand the product offerings, including a vast understanding of videos produced. Inside Sales T1V, Charlotte 11/2017 - 08/2020 ● Increased positive internal relations through monthly newsletters, conference calls, sales support, and special events. ● Ensured follow-up by passing leads to appropriate team members with calls-to- action, dates, complete profile information, sources, etc. ● Prepare Quotation and send quote/bid to customer based on closing date of project. ● Supporting Marketing Director in organizing various projects ● Update spreadsheets, databases, and inventories with statistical, financial, and nonfinancial information ● Assist in the organizing of promotional events and traditional or digital campaigns via WordPress + HubSpot. ● Managed Twitter, Facebook, and LinkedIn accounts daily to build company credibility and online presence. Executive Assistant JELD-WEN, Charlotte 01/2013 - 04/2017 • Responsible for the providing support to VP of Global Sourcing and cross functional team members. ● Effectively entered sales and purchase orders into Titan database. ● Able to set up payment for transportation vendors and upload all fed-ex and UPS invoices to system. ● Completed payments and controls expenses by receiving, processing, verifying, and reconciling invoices. Education MSc. Human Resources, Family Studies & Intervention, Walden University, Minneapolis 2015 BSc. Business Management, Human Resources, University of South Carolina, Columbia 2007 References Contact Name: Adam Loritsch Company: T1V Contact’s Position: Chief Executive Officer Phone Number:- Email:- Contact Name: Melissa Duncan Company: T1V Contact’s Position: Head of People Phone Number:- Contact Name: Joseph Brockman Company: Protiviti Contact’s Position: Consultant Phone Number:-