Jeannelyn Goc Ong

Jeannelyn Goc-ong CONTACT DETAILS WORK BACKGROUND Mobile: - Email:- Sutherland Global Services - Philippines SKILLS AND ABILITIES Social Media Management Graphic Designing Facebook Ads Management Ability to Work Under Pressure Video Editing TOOLS Adobe Photoshop Adobe Illustrator Canva Slack Trello Microsoft office Hootsuite Sony Vegas Planoly ACCOUNT ASSOCIATE - AUGUST 16,2017 TO APRIL 12, 2017 • Managed and update Customer Account • Verifying documents for account activation • File claims and dispute • Calls customer regarding this account status VXI Global Solutions - Philippines CUSTOMER SERVICE REPRESENTATIVE - AUGUST 12,2017 TO MARCH 25, 2018 • Receives inbound call from partner-drivers • Update and manage accounts • Provides resolution to partner-drivers concern and queries YaYa Creations - Efavormart CHAT/EMAIL SUPPORT - APRIL 1, 2019 TO JUNE 2020 • Answer customer's concern and queries • Update and manage accounts • Provides products description • Provides status of orders ACADEMIC BACKGROUND Davao Oriental State College of Science and Technology BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY 2017