Jeannelyn De Guzman

JEANNELYN DE GUZMAN Virtual Assitant - live:.cid.68328bf7180c073 - Caloocan City, Philippines EDUCATION UNIVERSITY OF CALOOCAN CITY Bachelor of Arts in Communication Communication Council 3rd year Rep. Head Editor of Tatlong Sulok Productions SOFTWARE Canva Filmora Microsoft Office Gsuite Asana Trello Hootsuite LinkedIn Slack Zoom Bullhorn Mailchimp Wordpress OBS Facebook WORK EXPERIENCE PEPPER VA ENERAL VIRTUAL ASSISTANT (PROJECT BASED) MARCH 2022 - MAY 2022 Data Entry Email response on applicants or clients concern. Format CV for applicants. Sending email interview confirmation to applicants. Uploading vacancy status on client's website Make a graphic design for posted job or client's event Schedule a post on Hootsuite. Connect client's LinkedIn account on different real estate company and personel. Organizing client's file. Calendar Management WORK EXPERIENCE RITETRACK ENVIRO SERVICES INC. ADMINISTRATIVE ASSISTANT (WFH) FEBRUARY 2021 - MARCH 2022 Calling client for their scheduling hauling date. Prepare clients documents to be sent to them before the hauling scheduling Reporting client's Hazwaste kilos to Department of Environment. Printing Permits and other client's document. Recording and monitoring all the data of clients. Sending email for potential clients. Do marketing Materials. Manage Facebook page. Upload announcement on Facebook page. Email response to client's concern. Submmitting Annual Report and sales report VXI GLOBAL SOLUTION (MUNOZ) ACCOUNT ASSOCIATE (WFH) AUGUST 2019 - NOVEMBER 2020 Chat with customer concern. Locate their order and check the next destination of their order. Email seller regarding the buyer concern on order. Processing refund on the order. Open a dispute for buyer's order. Contacting customs to check the problem of the order Contacting dispute team for long time dispute without resolution. Follow-up buyer's order on seller when not yet shipped out. TELETECH (NOVALICHES) CUSTOMER SERVICE REPRESENTATIVE NOVEMBER 2018 - JULY 2019 Provide customer service Taking calls and assisting the customer concern. Releasing business number as per customer request. Connecting them to the person they want to be connected with. SAMPLE WORKS SAMPLE WORKS