Jeanneliza Pilande

CURRICULUM VITAE Jeanneliza Pilande Virtual Assistant Sales Funnel Designer & Builder PROFILE A virtual assistant specialized in funnel design dedicated to always deliver my best to any client I am working with. Getting things done with quality is my primary concern. I believe that quality must go with the quantity of work. A highly organized and detail-oriented Virtual Assistant with over eight years of experience providing admin support to an insurance company. I'm skilled at keeping things organized and running smoothly. I handle tasks like scheduling, data entry, and client communication with accuracy and professionalism. I'm comfortable using different tools and software to make work easier and more efficient. I work well with others, communicate clearly, and always respect privacy and confidentiality in everything I do. CONTACTS Email :-FB profile: https://www.facebook.com/jean.pilande.3 OLJ profile: https://www.onlinejobs.ph/jobseekers/info/71102 Linkedin: https://www.linkedin.com/in/jeanneliza-p-7b- Upwork profile: https://www.upwork.com/freelancers/~01dc36f0eb16d7519a CHECK MY SAMPLE WORK HERE: https://jeanpilande.my.canva.site/creative-portfolio WORK EXPERIENCED Yoni Sync ( California, Project Based Project ) Funnel Designer & Strategist July 2025 to Aug 2025 Build a lead generation funnel, low-ticket funnel and booking funnel for a Functional Medicine & Acupuncture Specialist. Automate workflows and Email campaign sequence of funnels. Uploaded and organized digital products, e-books, courses, PDFs to digital store on Systeme.io. Import 100+ email list and contacts from different platform to Systeme.io Livelyhood Inc. ( Valenzuela , Part- Time ) Virtual Assistant Feb 2025 to May 2025 Managed 100+ customer chat inquiries daily, while efficiently overseeing client communications across multiple Facebook pages using Meta Business Suite and Pancake, maintaining a consistent brand voice Accurately documented 100% of client interactions, ensuring a reliable information trail that improved coordination and service delivery. Identified cross-sell and up sell opportunities, contributing to a 10% increase in monthly sales, Import 100+ email list and contacts from different platform to Systeme.io BDO Life Assurance Company, Inc. Financial Executives ( Full Time ) Jan 2017 to Jan 2025 I assess the clients financial objectives. Maintained 85% client retention rate through ongoing financial reviews, proactive check-ins, and after-sales support. Drove an increase in client conversions by presenting insurance solutions with specific financial goals of clients. Improved processing time by making admin tasks more efficient and keeping client records well organized. Handled clients and underwriter emails weekly, and ensure smooth documentation, follow-up, and transaction accuracy. Working towards monthly and annual sales target. Prepared and presented monthly sales performance reports to branch heads and bank partners with 100% on-time delivery. WORK EXPERIENCE Upwork March 2020 to April 2020 Virtual Assistant Remote - Part - Time Develop and execute community engagement strategies on facebook community. Monitor conversations, respond to comments, and manage feedback. Collaborate with marketing and support teams to align messaging and initiatives. Create and curate engaging content including graphics, videos, and copy. Rustan's Commercial Corp. E-com Customer Sales Support ( Quezon City - Full Time ) Mar 2013 to Dec 2016 Provide the best possible customer service support relating to their ECommerce sites. Processed orders with 100% accuracy, contributing to improvement in on-time delivery. Handled customer inquiries via email and chat, maintaining a 95% satisfaction rate and reducing response time using ticketing systems. Determine opportunities for new sales for online shoppers. Utilized support ticketing tools to keep track of customer issues and fix them, while making sure everything was clearly documented and handled efficiently. Tully's Coffee Store Supervisor Full Time - ( Manila City ) Nov 2010 to Nov 2013 Oversee the day-to-day running of cafe, including supervising staff, stock management, and customer satisfaction. Responsible to resolve customer complaints and ensure that food health and safety regulation are adhered. Processing and receiving payments and issuing receipts to customers. WORK EXPERIENCE Store Specialist Inc. Shangrila , Mandaluyong City Sales Associates (Full-Time ) Oct 2008 to Feb 2010 Responsible in engaging to customers by building on their interests and determining their needs. Working here brings out my passion about craftsmanship, fashion and its history I understand the importance of a luxury experience in order to endorsed and upscale merchandise to our customers. Recommend products and services while ensuring customer satisfactions are met. Fitness First Asia - Mall of Asia Membership Consultant ( FullTime ) Pasay City April 2008 to Sept 2008 Promote products and services of the fitness club while ensuring smooth coordination of front desk services and other customer related activities. Responsible on calling our clients who are past due on their membership payments and inform them with our company promos and events. EDUCATION AND TRAININGS EDUCATION Bachelor of Science in Nursing YEAR 2006 TRAININGS & CERTIFICATION Sales Funnel Design and Building 2024 Graphic Design and Canva Training 2022 Basic Bookkeeping 2022 Quickbooks Online Certification 2021 Xero Online Certification 2021 Basic Ecommerce Training (Shopify /Amazon) 2022 General Virtual Assistant Training (VABootcamp) 2020 APPS AND TOOLS USED CLIENT’S FEEDBACK INTERNET SPEED ENGLISH LEVEL TEST TYPING SPEED TEST