Jeanne Smith

Jeanne Smith Project Manager Nashville, TN linkedin.com/in/jeanne-annette-smith Project Manager | Process Improvement, Persistence and Passion for the Industry| Learning Agile Methods | Excel| Driving Success Across Global Teams Professional Experience 09/2021 – AI Data Collection Project Manager - DataForce by TransPerfect Delivered large scale, worldwide remote (and some US onsite) data collection projects for the technology and artificial intelligence industry. The client is one of the top 5 most recognizable brands in the world. Collaborated with global cross-functional teams to create customized software or apps for our users to upload data from over 25 countries throughout the world simultaneously. Oversaw and organized projects planning to close, communicated with stakeholders, and facilitated the secure transfer of information. Sourced highly specific participants to complete full iPhone library transfers from 4 distant locales worldwide. Pushed for changes in scheduling system, processes for project management and an agile focus on people over processes. The adjustments I made improved customer satisfaction by 20%. Pivotal in the creation of features on the DataForce app to allow for specific data collections. 12/2015-09/2021 – Quality Assurance Team Lead/Project Coordinator- Appen Project coordination and quality control over multiple short and long-term remote projects to benefit machine learning projects for Fortune 500 companies, with the main client being one of the most popular social media networks. Lead teams of varying size depending on project needs. Daily management of up to one thousand independent contractors from being onboarded, creating training materials, guidelines, qualifications, quizzes, and surveys. Used results to tailor learning programs and content. Then, designed a system to deliver that feedback. Designed a system to track and report quality data, improving overall quality initiatives lead to an increase of 40% over 6 months. Data analysis and trend identification to achieve and beat the client’s expected quality benchmarks of 70%. Collected quality data on a project by having specially trained and vetted teammates work on a sample of each tester’s work. The client expanded the project as a result, taking on a competitor’s market. Led the team towards continuous improvement – provided guidance to the team to pass quality comments on to the task raters. Provided continuous training and opportunities for improvement. 5 out of 9 former teammates were able to increase their earning potential. 12/2015-09/2021 - Senior Auditor - Appen Conducted quality control checks on multiple short and long-term remote data relevance, annotation, and machine learning projects for high-profile search engines, social media networks and internet shopping companies. Composed individualized feedback for team improvement. Communicated with international teams daily to achieve quality goals. Assisted in creating training materials, guidelines, qualifications, quizzes, and surveys. Collected, tracked, and reported on quality data. Work was recognized as the top performing project Education\Certification 2023 In Progress: Google Project Management Certification Combination of skills training and courses focusing on initiation, planning, control, and closing projects Agile course included as part of certification. CAPM exam pending (working towards PMP) - - Bachelor of Science, Information Systems - Middle Tennessee State University GPA: 3.6 Statistical Methods I and II, Applied Calculus, Behavioral Statistics Marketing and management courses as well as leadership development - - Associate of Applied Science in Psychology University Of Phoenix GPA: 3.7 Organizational Psychology Finance Corporate Etiquette