Jeanne Garcia

Data entry and data management

Efficient and accurate data entry specialist with experience in diverse sectors, including finance, healthcare, and retail. Skilled in maintaining and updating complex digital systems and databases. My experience includes:

• Performing daily maintenance of a loan applicant database within a financial context.
• Maintaining and updating animal patient medical records, demonstrating high-stakes data integrity.
• Managing operational documents and contributing to a significant reduction in financial shrinkage by $856,000.
• Expertise in data verification, cleaning, and organization to ensure accuracy and consistency.

Client relationship and customer service

Dedicated customer service professional focused on building and maintaining strong client relationships. Strong communication and problem-solving skills improve customer satisfaction and drive business growth. Achievements include:

• Managing and nurturing relationships with more than 295 clients.
• Educating customers on various loan products and available financial options.
• Implementing new internal processes (IMS) that decreased stock outs, increased sales, and significantly improved the customer experience.
• Successfully resolving client issues and improving overall customer retention.

Administrative and document processing

Detail-oriented administrative professional with a strong command of document processing and file management. Experience spans digitizing, organizing, and retrieving a variety of sensitive documents. Expertise includes:

• Proficiency across the Microsoft Office Suite, including Microsoft Word for document creation and Excel for data analysis and organization.
• Expert file management skills for both digital and physical records, from loan documents to sensitive medical and operational files.
• Experience planning, developing, and implementing improved operating procedures to boost overall performance and productivity.
• Exceptional time management skills, proven through the effective prioritization of tasks and managing scheduling.