JEANINE ANTONIO
BRANCH OPERATIONS OFFICER
CONTACT
--Marikina, Philippines
EDUCATION & CERTIFICATIONS
Bachelor of Science: Business Administration
2007 - 2011
Major in Logistics Management
Technological Institute of the Philippines, Quezon City
QuickBooks Online Advance Training - July 26, 2025
Freelance Academy
PROFESSIONAL
SUMMARY
Objective-oriented Banking Officer with
more than a decade of progressive
experience in retail and corporate banking
activities. Experienced in overseeing all
aspects of branch operations, including
customer
service,
loan
origination,
compliance, risk analysis, and financial
consulting. Skilled at building lasting client
relationships, solving complex customer
problems, driving sales opportunities to
increase revenue while delivering superior
customer service and recognized for
leadership in mentoring staff.
TOOLS & SOFTWARE
PROFICIENCY
Admin & Office Tools: Google
Workspace, Microsoft Office,
QuickBooks, MTS, MCAS
CRM & Communication: Zoom,
Microsoft Teams
Social Media & Marketing: Canva,
Capcut
CORE SKILLS &
EXPERTISE
Virtual Assistance & Administrative
Support
Email & Calendar Management
Customer Service & Client Relations
Lead Generation & Data Entry
Real Estate Virtual Assistant Course - August 2, 2025
Freelance Academy
Virtual Assistant Social Media Marketing Course - August 2, 2025
Freelance Academy
WORK EXPERIENCE
Metropolitan Bank & Trust Company
Branch Operations Officer
May 1, 2014 - May 23,2025
Responsible for supervising and overseeing the daily operations of the
branch and ensuring that policies and procedures are strictly adhered
to.
Assists the Branch Manager in the preparation of Annual Budget (Sell
of Bank Subsidiaries) and manpower planning reports and decisions.
Prepares internal reports needed by the team in the discharge of its
functions.
Investigating, resolving discrepancies and reconciling daily bank
accounts for multiple currencies and multiple entities.
Served as Executive Assistant to the Area Head, providing
comprehensive administrative and operational support by preparing
and submitting daily reports, coordinating with other departments, and
maintaining effective communication through email and internal
correspondence to ensure smooth operations and timely compliance
with area directives.
Igloo Supply Chain Philippines Inc
Data Entry Assistant
Jan 2013 - Apr 2014
Daily inventory monitoring, analysis and reconciliation.
Ensures efficiency in all processes from order processing to trade.
distribution, warehousing and inventory.
Apr 2011 - Oct 2012
Western Marketing Corporation
under Executive Genesis Manpower Agency
Warehouse Staff / Receiving Clerk
Received, quality control checking and scheduling the inbound
deliveries.
Reporting of INBOUND KPI’s.
