JEANINE ANTONIO
BRANCH OPERATIONS OFFICER
CONTACT
--Marikina, Philippines
EDUCATION & CERTIFICATIONS
2007 - 2011
Bachelor of Science: Business Administration
Major in Logistics Management
Technological Institute of the Philippines, Quezon City
QuickBooks Online Advance Training - July 26, 2025
Freelance Academy
Real Estate Virtual Assistant Course - August 2, 2025
PROFESSIONAL
SUMMARY
Objective-oriented Banking Officer with
more than a decade of progressive
experience in retail and corporate banking
activities. Experienced in overseeing all
aspects of branch operations, including
customer
service,
loan
origination,
compliance, risk analysis, and financial
consulting. Skilled at building lasting client
relationships, solving complex customer
problems, driving sales opportunities to
increase revenue while delivering superior
customer service and recognized for
leadership in mentoring staff.
TOOLS & SOFTWARE
PROFICIENCY
Admin & Office Tools: Google
Workspace, Microsoft Office,
QuickBooks, Xero, MTS, MCAS, BAS,
Mosaic
CRM & Communication: Zoom,
Microsoft Teams
Social Media & Marketing: Canva,
Capcut
CORE SKILLS &
EXPERTISE
Virtual Assistance & Administrative
Support
Email & Calendar Management
Customer Service & Client Relations
Lead Generation & Data Entry
Freelance Academy
Virtual Assistant Social Media Marketing Course - August 2, 2025
Freelance Academy
WORK EXPERIENCE
Metropolitan Bank & Trust Company
Branch Operations Officer
May 1, 2014 - May 23,2025
Led daily branch operations oversight, ensuring full compliance with internal
policies, regulatory standards, and financial controls while supporting
smooth end-to-end operational flow.
Partnered with the Branch Manager and Area Head in preparing annual
budgets, subsidiary performance reports, and manpower planning analyses,
contributing to informed strategic and financial decision-making.
Prepared and maintained critical management reports, dashboards, and
operational summaries used by leadership for performance monitoring,
compliance tracking, and business planning.
Performed daily bank reconciliations across multiple currencies and entities,
investigating discrepancies, validating transactions, and ensuring accurate
and timely financial records.
Provided direct Executive Assistant support to the Area Head, acting as a
trusted point of coordination by:
Preparing and submitting daily operational and financial reports
Managing high-volume email communications and inter-department
coordination
Tracking action items, deadlines, and compliance requirements
Ensuring timely execution of area-level directives and follow-ups
Served as a key liaison between branches and central departments,
facilitating clear communication, resolving operational issues, and ensuring
alignment with leadership priorities.
Igloo Supply Chain Philippines Inc
Data Entry Assistant
Jan 2013 - Apr 2014
Daily inventory monitoring, analysis and reconciliation.
Ensures efficiency in all processes from order processing to trade.
distribution, warehousing and inventory.
Apr 2011 - Oct 2012
Western Marketing Corporation
under Executive Genesis Manpower Agency
Warehouse Staff / Receiving Clerk
Received, quality control checking and scheduling the inbound
deliveries.
Reporting of INBOUND KPI’s.
