Jeanina Michaela M. Gonzalez
40-A Acacia St. Cembo Makati City--
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Objective: To attain a position where I can utilize my selling, marketing,
administrative and interpersonal skills with accuracy and efficiency while maintaining
a motivated, productive and goal oriented environment for the entire professional
team on board.
Summary: I have an extensive sales and leadership background in the BPO industry.
Has been a consistent top seller when I was a sales representative. Played a support
role as a Quality Assurance Analyst, doing coaching sessions, imparting my selling
techniques and making sure that the services the agents provide is of good quality
and in line with the company’s compliance policy. Also played as POC for the Quality
Team.
Highlights:
- Knowledgeable in sales
- Has excellent interpersonal skills
- Team Player
- Goal Oriented
- Detail Oriented
Work Experience:
Professional Medical Representative - Aug 2019 - June 2020
Metro Pharma Phil. Inc.
Promoting products to MDs.
Managing my own territorials
Marketing Associate
RKO-BDM Makati Inc.
February - May 2019
● Recommends and executes ATL and BTL activities that promote the marketing
goals of the brand.
● Responsible for carrying out brand promotional efforts and external tie-ups to
increase sales performance and brand awareness.
● Builds Portfolio of key accounts to expand market segment and build product and
brand awareness.
● Develops profitable partnerships resulting to brand awareness and restaurant
sales.
● Makes cold calls and meets with various companies and organizations to present
Restaurant’s offers.
Quality Analyst
Acquire BPO
June 2017 – November 2018
● Monitor daily phone calls, assess how the salesperson delivered the call and if the
customer’s objections were handled appropriately.
● Facilitate calibration with clients.
● Give feedback and facilitate coaching sessions.
● Send daily, weekly and monthly reports and analysis.
● Cascade new process to the team.
● Analyze top opportunities and create and execute action plans to catalyze
improvements.
Sales Representative
Inbound and Outbound Sales/Financial Account
Acquire BPO April 2015 – June 2017
● Offer services/solutions that would best fit the customer's needs.
● Process credit reports.
Senior Operations Associate
Inbound Sales/Insurance Account
WNS July 2013 – February 2015
● Assist customer in updating their insurance.
● Call customer regarding renewal of their policy.
● Update payment information and process payments.
Sales Representative
Inbound and Outbound Sales/Airline Account
Stellar Phil. Inc June 2011-Jan 2013
● Book flights for customers.
● Call customers to inform about flight cancellation or flight change.
● Provide alternate route to their destination.
Internship Coca-cola Bottlers Phil Inc. January - March 2011
National Key Account Directorate - Finance
Educational Attainment:- Polytechnic University of The Philippines
Sta. Mesa, Manila
Business Administration Major In Marketing Management
