Jeanie Kisha Liboon

Jeanie Kisha A. Liboon 290 Brgy. Salapungan Nursery Rd, Angeles City, Pampanga Contact #:- /- E-mail Address:-  To be part of a company where I can fully develop my knowledge and skills. To be part of a healthy environment company that will help me grow and be a better version of myself. Collegiate- Bachelor of Science in Tourism Management Holy Angel University Angeles City, Pampanga Secondary- St. Francis School La Libertad Negros Oriental La Libertad North Poblacion, Negros Oriental Culture and Arts Council Angeles City Event Organizer (OJT) August 14, 2018 - October 27, 2018 Duties and Responsibilities:     Organize events (Small and Big Events). Assisting visitors and Tour them within the City of Angeles, Pampanga. Schedule an appointment for visitors from other cities, provinces, and countries. Book accommodation for the visitors. Foodtreat (Wooden Plate and Steakhauz) Waitress/Cashier July 5, 2018 – January 11, 2019 (Stall got closed due to bankruptcy) Duties and Responsibilities:      Greet and escort customers to their tables. Present the menu and provide detailed information when asked (e.g., about portions, ingredients or potential food allergies). Inform customers about the day’s specials Offer menu recommendations upon request. Communicate order details to the Kitchen Staff.      Serve food and drinks. Deliver checks and collect bill payments. Carry dirty plates, glasses and silverware to the kitchen for cleaning. Follow all relevant health department regulations. Provide excellent customer service to guests. Startek Philippines Angeles Technical Support Representative Tier 2 September 24, 2019 – August 7, 2020 (Account has been dissolved due to pandemic) Duties and Responsibilities:        Send equipments and manage billing. Walkthrough Customers on how to troubleshoot using their devices/equipment. Promoting the services and products the company offers. Answering Customer's Inquiries. Troubleshoot Technical Issues. Perform Diagnostics. Scheduling a technician for the customer. Support Ninja Inc. Email and Chat Support (CSRE-Commerce) September 30, 2020 – February 9, 2021 (Seasonal Account) Duties and Responsibilities:         Assisting Customers via live chats and emails. Answer customer's inquiries about the products via live chat or email. Walkthrough customers on how to order. Helping customers to checkout the orders Make and send invoices. Process and check cancelled order, refund, backorders, cancelling order and exchange. Tracking customer's order/shipment and provide them with the information. Acknowledge customer reviews and feedback. IQOR Sales Expert May 13, 2021 – March 06, 2022 (Account has been dissolved) Duties and Responsibilities:           Generating leads. Meeting or exceeding sales goals. Understanding and promoting company's programs. Answering customers' questions about products, prices, and availability. Receive inbound calls from customers to interact with them and identify their needs or issues. Follow set communication guidelines in addressing the needs and problems faced by customers. Build positive work relationships with customers to enhance the image and public perception of a company. Place outbound calls to customers to promote new products and services. Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament. Monitor trends in customer calls and alerts management in the event of any suspicious activity. TaTa Consultancy Services Inc. Data Analyst (Health Insurance) March 10, 2022 - September 04, 2023 (Account has been transferred) Duties and Responsibilities:         Do interviews. Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data. Compiling, verifying accuracy and sorting information to prepare source data for computer entry. Entering customer and account data from source documents within time limits. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output. Maintains operations by following policies and procedures and reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Real Estate (VA) Revenue Management Admin (Collection) September 19, 2023 - May 10, 2024 (End of Contract) Duties and Responsibilities:        Assisting inquiries Collecting rent via phone and email  Follow-up deadlines and overdue balances via phone and emails. Assist tenants on how to pay online and/or via check Process payment plans/negotiations with the balances Help tenants on how to apply a rental assistance program Create projects and record the completed payments using MS Tools (Excel and Word) for the clients Skills:          Task Oriented Person Detailed Oriented Person Computer Literacy Active Listening Problem Solving Adaptability Multitasking MS Office and Basic MS Excel CRM Software Expertise CRM Software Used:                 Salesforce Zendesk Gorgias NetSuite CRM Shopify Recharge Grand Central Athena Einstein360 ACSR Monday.com  Dash Teams Yardi RentCafe Asana