PROFILE
Motivated, fast learner and have attention to detail. Can work with
minimal supervision with 100% reliability. Loves challenges and going
out of my comfort zone to improve my career and be a contributor to
the growth of the company.
SKILLS
MS Excel
MS Word
Google Docs
Knowledgeable in productivity
tools
Customer Satisfaction Service
EXPERIENCE
AMAZON PPC SPECIALIST ( July 2019-Present)
Independently manage Amazon advertising campaigns and budget with an
entrepreneurial mindset
Set up and manage Amazon Ad campaigns, ad groups, keywords, bids, and budgets
for all accounts on a weekly basis
Track record of developing Amazon PPC strategies that have resulted in
increased sales at a reasonable ACOS
EBAY VIRTUAL ASSISTANT
Jeanette L Buen
AMAZON PPC SPECIALIST
CONTACT
--(EMAIL / SKYPE )
Research via Zik Analytics products that would sell for the season
Optimize the title of the items chosen to make a sale
Choose the best picture as the main image of the product to sell
Process daily orders if auto-order failed to process the order
Send updated spreadsheet report or update Google sheet for the daily sales
Handle customer service complaints and queries.
CUSTOMER SERVICE REPRESENTATIVE
TELETECH PHILIPPINES
Take inbound calls from customers based in Australia
Accept credit card payments
Process request for a payment extension
Assist customers with simple gas leak troubleshooting
Connect customers to respective departments if necessary
TEAM LEADER
SOCIAL MEDIA
FACEBOOK: /JEANETTE.BUEN
HTTPS://WWW.LINKEDIN.COM/IN/
JEANETTE-BUEN-210786/
PCCW TELESERVICES
Hong Kong-based frequent flyer program
Follow-up on customer complaints about customer satisfaction
Coordinate with different departments to resolve customer issue
Transcribe calls as needed for investigation purposes
Create progress reports via MS Excel, MS Powerpoint, and MS
Word
Coach agents to be able to meet targets according to client
requirements.
Manage email regarding customer feedback
SUBJECT MATTER EXPERT
STELLAR PHILIPPINES
Australian based airline.
Take escalated calls regarding customer flights and bookings
Floor assistance on agents query
Create reports on booking issues and flight issues
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS PHILIPPINES
Take inbound calls from customers based in USA
Accept credit card payments
Assist customers with simple troubleshooting
Connect customers to respective departments
EDUCATION
BACHELOR OF SCIENCE MAJOR IN COMPUTER ENGINEERING
CENTRAL COLLEGES OF THE PHILIPPINES
