Jeanelyn G. Alibarbar

JEAnelyn galarosa alibarbar 39-B Mascardo St Project 4 Quezon City Mobile no. - E-mail:- Objectives: To obtain a job that offers opportunities for professional and career development. Work Experience: Customer Service Representative ( Chat and Email Support ) Concentrix Inc. Sparks Place Bldg. P. Tuazon St. Cubao Quezon City May 27, 2016 - June 20, 2018 Professionally handle high volume of incoming inquiries from customers about the products and services. Provides thorough and efficient information, access and fulfill customer needs and educate customer about the product and services the company offers. Resolve customer issues via chat or email guidelines. Meet or exceed company and client performance metrics. Maintain balance between policy and customer benefits in decision making. Continuously evaluate and identify opportunities to drive process improvements that will positively impact our client and its customers. Data Analyst Accenture Inc. Gateway Cubao Quezon City May 2010 - March 2016 Process transactions for relevant business processes in various systems and tracking tools. Demonstrates knowledge of processes and related systems in order to effectively perform responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems. Data Encoder Quark Data Inc. ATC Building, Katipunan Quezon City November 2008 - March 2010 Encode confidential records of United Philippine Line, Inc.’s crews in database using CORE. Update crew’s record to be used as reference of HR. Arrange the hard copies of files at the document room. Office Staff House Research Development (S) Pte. Ltd. EPZA Rosario Cavite July 11 2005 – January 25 2007 Produce on time well encoded house plans that conform to standard specifications furnished by HRD (S) Pte. Ltd. Using Architrend 21 CAD, rough house plans from Japanese planners are encoded and checked thoroughly to ensure accurate presentation of data output. Provides 3D design of the site plan layout to be used for the graphical presentation. Design different landscapes and patterns. On-the-Job-Training ABS-CBN Corporation Basement 1 ELG Bldg Srgt Esguerra St Diliman Quezon City November 2002 – February 2003 Encoding correspondence, answered telephone calls, filing, made copies of documents and other clerical works Student Teacher Ramon Magsaysay Cubao High School Ermin Garcia St Cubao, Quezon City December 2004 – March 2005 Industrial Technology, Office Procedures, Computer, Home Economics, Stenography Educational Background: Tertiary: Polytechnic University of the philippines Mabini Campus Sta Mesa Manila Course:Bachelor in Business Teacher Education S.Y.:2001 - 2005 Secondary:Tanza national trade school Paradahan 1 Tanza CaviteS.Y.:1997 - 2001 Primary:PURA V KALAW ELEMENTARY SCHOOL Salallila St Project 4 Quezon CityS.Y.:1991 – 1997 Skills: Proficient with Microsoft Office (Word and Excel) Zendesk, Bliss, Email Support, Chat Support and Customer Service Knowledge in Google Drive, Google Keep, Gmail, Google Sheet, Grammarly Knowledge in Canva, Trello, Knowledge in Architrend 21 and CORE programs. Trustworthy, ethical, recognized for high integrity Work well, motivated, patient, confident and dependable with good sense of humor Upbeat and positive attitude Process transactions for relevant business processes in various systems and tracking tools. Demonstrates knowledge of processes and related systems in order to effectively perform responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems Experience of working on all e-mail clients and servers on different operating systems Ability to work for long hours and on weekends to fulfill job requirements Passionate for growth and excellence through consistent hard work Personal Information: Age:33 yrs old Date of Birth:July 1, 1984 Sex:FemalePlace of Birth:Barcelona Sorsogon p Civil Status:Single Citizenship:Filipino Religion:Roman Catholic Referrences: Jovelyn DAlanginEdita DyRheaDel Solis Accenture Health BPO Services Team Manager Maersk Global Service Centre Accenture Inc. Concentrix Inc.Wynsum Corporate Plaza, 20th Floor Gateway Tower 2, Araneta Center, Sparks Place P. Tuazon St. Pasig Philippines Cubao Quezon City, PhilippinesCubao Quezon City, PhilippinesMobile: - Mobile:Mobile:-Mobile:-