Jeanalyn Areta

 Curriculum Vitae of JEANALYN A. ARETA -- EMPLOYMENT HISTORY MADRIAGA’S CATERING SERVICES Antipolo City Marketing Executive October 2014 - April 2015 VARIOUS ONLINE COMPANIES Homebased Job Researcher, Data Entry Operator July 2011 – September 2014 TELETECH CUSTOMER CARE MANAGEMENT PHILS. Levels 1 & 2 Robinson’s Place Lipa JP Laurel Highway, Mataas na Lupa, Lipa City, Batangas, Philippines Customer Service Representative May 2, 2008 – May 24, 2011 Australian Account – A telecommunications company committed to improving communications and information technology services for customers in regional and outer-metropolitan Australia. Duties and responsibilities Answers incoming calls/call out and emails promptly and in accordance with established call/email -handling procedures Provides concise, quality customer service in a professional and courteous manner for client projects Performs related work as required and works on special projects, as requested Interacts with fellow team members to enhance project performance Do outbound calls to confirm some information from the customer Performs back office support functions AL HAZZA REAL ESTATE (CREATIVE BUSINESSMEN SERVICES) Khalid Bin Waleed Road, Bur Dubai, Dubai United Arab Emiratesc Customer Service Officer / Office Administrator July 5, 2004 – September 30, 2006 Duties and responsibilities Answer switchboard call and direct calls to the appropriate person and department providing the person’s contact information. Manage and confirm appointments as directed, receives and schedules visitors. Maintain information databases. Point of contact for and the management of office equipment issues and requirements and provide training, maintenance and support for it of which includes maintaining maintenance logs. Management of office supplies inventory and ordering. Point of contact with the party landlords or lease, cleaning, security and maintenance issues. Responsible for facility security. Book the boardrooms for meetings. Receive and distribute incoming couriers, schedule and track courier calls for pick-up. Assist in answering general inquiries by phone, e-mail and fax or correspondence received. Customer service and reception. Other duties and projects as assigned. SOHBI KOHGEI PHILS, INC. (ISO 9001 – 2000, 14001 Certified) Special Economic Zone, Lima Technology Center Malvar, Lipa City Batangas, Philippines Materials Planning Officer April 1, 2002 – June 30, 2004 Duties and responsibilities: Prepare the Production Plan based upon forecast requirements, promotional requirements and company inventory guidelines. Coordinate and communicate all plans, schedules, changes and modifications to appropriate personnel in the Planning & Purchasing and the Production Departments. Examines documents, materials, and products, and monitors work processes for completeness, accuracy, and conformance to standards and specifications. Completes status reports such as production progress, customer information and materials inventory. Maintain finished goods inventories at a level specified from forecasts. Changes the production schedule when necessary, ensures production deadlines are met. Prepare monthly reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions for management such as productive/non-productive time by the production. Other duties and projects as assigned. Sohbi Kohgei Phils. Inc. (ISO 9001 – 2000, 14001 Certified) Special Economic Zone, Lima Technology Center Malvar, Lipa City Batangas, Philippines Document Controller July 1, 2000 – March 31, 2002 Duties and responsibilities: Provide document support to all groups using controlled documentation and the QA system. Maintain, control and update applicable Document Control databases. Maintain, control and update Document History files. Draft and create SOPs governing the daily operation of Document Control. Responsible for the management of the general filing system. Records in a log sheet specifying the physical and electronic location of the document in the filing system. All revision controlled engineering documentations, whether design or vendor originated, is tracked and monitored and a project distribution matrix system is established to handle the distribution. Creates a log specifying the latest revision for each drawing and specification and standard operating procedures should be developed and used with the field to ensure that the latest document are used on site. Responsible for the control of document distribution between all departments and external source. Prepare and update standard operating procedures for document control activities. Schedule and supervise facility audits of departmental processes and procedures. Must be able to understand and organize product documentation, specifications, drawings, part numbers and bill of materials. Circulates and distributes released drawings and process documentation. Achieves technical and stylistic consistency between and among written ISO documents to prevent contradicting information. Ensuring that a copy of all assurance documentation sent / received between parties is held securely and is and will remain readily accessible. Ensuring that appropriate archive registers are maintained and produced, preferably electronically. Other duties and projects as assigned. SUMMARY OF KNOWLEDGE, SKILLS AND ABILITIES Ability to plan, schedule and coordinate multiple activities in a deadline-driven environment with changing priorities and requirements. Ability to communicate fluently and persuasively in English and Tagalog with the ability to write clearly and concisely in both English and Tagalog able to understand Nihonggo and Arabic. A self-starter requiring a minimum of supervision. Ability to work with and effectively negotiate with the outside environment. Excellent Customer Service skills and the ability to handle difficult callers. Proficient ability to use computers within a Windows based environment. Demonstrated ability to research data, construct data format and use appropriate software (Microsoft Office - Word, Excel, Powerpoint, Outlook, Publisher) to develop reports, tables, graphs and presentations. Telephone courtesy skills Data entry ability with typing speed of 45-60 words per minute. EDUCATIONAL BACKGROUND Bachelor of Science in Commerce Major in Accounting Management University of Batangas Hilltop, Batangas City 1995 - 1999 PERSONAL BACKGROUND Full Name:Jeanalyn Apritado Areta Date of Birth:May 18, 1978 Age: 39 years old Address:Lapolapo 1st, San Jose, Batangas, Philippines Civil Status:Married Sex :Female Nationality:Filipino Passport Number:EB-