Jean Mbugua

- JEAN MBUGUA Executive Assistant Nairobi, Kenya - ABOUT ME A strategic and results-oriented professional with a strong background in business development, recruitment, and executive support. Skilled in managing complex projects, cultivating long-term client relationships, and using data-driven insights to inform key business decisions. Recognized for optimizing workflows, solving challenges proactively, and excelling in dynamic environments. Passionate about continuous learning, innovation, and driving sustainable business growth. Outside of work, I enjoy exploring business trends and new technology, always looking for fresh ideas to improve efficiency and stay ahead of industry changes. WORK JAN 2023 ONGOING FEB 2020 DEC 2022 Virtual Assistant - Freelancer Administrative Support & Cold Calling – Managed calendars, inboxes, and workflows while conducting cold calls to generate leads and secure appointments. Increased productivity by 30% through automation and proactive follow-ups. ● Sales & Customer Engagement – Handled client inquiries via live chat, email, and phone, ensuring prompt and professional service. Used persuasive cold calling to convert prospects, boosting customer satisfaction by 25%. ● Market Research & CRM Management – Conducted research, maintained databases, and optimized CRM systems to track leads and sales performance. Improved data accuracy by 40%, enhancing decision-making and business growth. ● PULTRUSION FIBRE MANUFACTURERS LIMITED Business Development Manager ● Managed a portfolio of 15+ clients daily, driving new business opportunities and securing 10+ long-term partnerships, leading to a 20% sales growth ● Led a team of 5 professionals, implementing quality control measures that improved project success rates by 15% and boosted client satisfaction to 95% ● Utilized Salesforce and data-driven reporting to enhance client communication, facilitating seamless project execution and timely stakeholder updates MAXIMUS HUMAN INVESTMENT LIMITED Business Development Manager (DEC 2018 - JAN 2021) NOV 2016 JAN 2020 ● ● Led end-to-end recruitment, optimizing job advertising and placement strategies to secure 100+ successful hires Aligned top talent with client needs by assessing technical skills, cultural fit, and team synergy, resulting in a 90% retention rate Customer Service Representative (NOV 2016 - NOV 2018) ● ● FEB 2016 OCT 2016 Leveraged industry connections to coordinate 50+ interviews monthly, accelerating hiring and reducing turnaround time Streamlined onboarding and probation for 400+ new hires, ensuring strong cultural and personality alignment with client teams, leading to an 85% retention rate FAMILY CARE ● Took a career break to focus on family responsibilities, demonstrating adaptability and commitment to personal priorities KENYA NATIONAL BUREAU OF STATISTICS Statistical Analyst JAN 2014 JAN 2016 ● ● Analyzed 5,000+ tourism data points to support budget planning for infrastructure and security Collaborated with IT to design an automated data collection system, cutting transport expenses by 75% and improving response turnaround from four weeks to seven days EDUCATION EGERTON UNIVERSITY Bachelor’s Degree, Economics and Statistics PROFICIENCY IN TOOLS Asana Canva Google Calendar Google Docs Google Mail Google Sheets Google Slides Microsoft Excel Microsoft PowerPoint Notion Zoom Workplace TASK EXPERTISE Client Relations Data Oversight Market Research Meeting Coordination Record Management Sales Strategy Travel Coordination INTERESTS Adventure Travel Exploratory Research Fitness Strategic Puzzles