Jean Marie Freddy Cimanga Kabongo

JEAN MARIE KABONGO CIMANGA PROFESSIONAL SUMMARY: Professional and Registered Social Auxilary Worker with almost two decades of experience in performing different types of Counselling in multiple settings such as Communities, Clinics, Hospitals, Managed Care (DRM) and Medical Care/Aid Industry. Performs in accordance with the scope of practice as respectively prescribed by the South African Council of Social Services Professions (SACSSP), by internal policies and standard operations procedures (SOPs). Adaptable Member Facilitator Counsellor skilled at responding to all types of routine and emergency situations. Productive and knowledgeable with solid background in Private and Public settings. Enhance patient care with diligent attention to assess their conditions, take options and decisions. Proficient in Joint Commission standards and evidence-based care. KEY SKILLS AND CHARACTERISTICS: • Microsoft packages (Word, Excel, PowerPoint, Teams, Skype for Business, Outlook, OneNote, and OneDrive) • Software usage and Internet access • Online Meeting or communication platforms (Zoom meeting, cisco Webex, Google Meet, Skype for Business) • Excellent communication skills (good command of English) • Emotional intelligent & Leadership qualities • Customer care skills at all levels & Client service orientation • Telephone etiquette and ability to provide telephonic therapy. • Ability & experience to function within a structured hospital and call Centre environment. • Self-motivated & Deadline oriented • Good interpersonal skills and ability to work as Team. • Trained as an HIV/AIDS counsellor, Facilitator of different groups (support, emotional, wellness as well as Adherence), Healthcare Manager and a Social Auxiliary Worker • General Office Administration and Review data for completeness • HCT or Wellness campaigns planning, organization and mobilization WORK EXPERIENCE Member Counsellor at Rx HEALTH Pty (Umvuzo Medical Scheme):Pretoria, SA High Risk Health Monitor May 2019 to July 2024 Counselling and intervention • Disease Management workflows as per communication plan • Commence call contact (welcome call at chronic registration, follow-up call at hospital admission, etc.... • Controlled member communication and SMS services as per agreed communication plan • Identify partially controlled patients and intervene appropriately. • Uncontrolled high-risk communication / SMS (provider investigation / and member) - new and existing members and intervene appropriately. • Involvement in Wellness days at employer groups Call Centre & Administration (Operations) • Maintain Call queues (Inbound & Outbounds) • Managing chronic emailers (Indexing) • Maintain the Service Level Agreement • To receive and deal with telephonic enquiries (Follow up and authorization) • Gather clinical information from service providers. • Pathology results - Agreement with health care professionals or upon request • Commence registration as per registration process for chronic conditions / active disease management conditions / CDL conditions after all information is received. • Script to be sent to pharmaceutical benefit management for assessing and processing. Administrative Assistant & Adherence Treatment Counsellor at THRM-GEMS: Johannesburg, SAAdmin A. & Rx CounsellorDec 2015 – April 2019 Administrative Assistant • Ensure that enrolment applications, results, scripts, claims and other motivational documents are captured and/or archived correctly on the patients’ profile on the system. • Assist in the accurate compilation and distribution of correspondence of the HIV DMP workflow. • Handle and process all written, faxed and emailed correspondence pertinent to the HIV DMP. • Linking or contextualizing all correspondence to the enrollee’s profile. Adherence Treatment Counsellor • Provide accurate information to members and services providers with respect to HIV DMP • Contact and follow up all members in terms of pathology compliance and medicine adherence. • Provide counselling (Adherence and new enrollee on wellness, PEP, Prep, TAT, ART & PMTCT) • Maintain monthly check ups and updates on new enrollees. Call Centre (Operations) • Maintain the Service Level Agreement • To receive and deal with telephonic enquiries directed to the HIV DMP • Resolve and manage members/ Doctors/ Services providers Network administrative related inbound queries. • Participate in training and development programme to ensure that SLA, service quality and Objectives are met. Adherence Treatment Consultant at Netcare (Primecure Division-GEMS): Johannesburg, SATreatment CounselorDec 2012 – Dec 2015 HIV/AIDS Program • Capturing patients’ confidential files and counselling sessions on the Managing MHS inbox. • Patient introduction and follow up calls (enrolment, 2 weeks, 1 month, 6 months & lost to follow up) • Providing information telephonically to the patient with regards to the program (as per HIV Medical Advisor) • Faxing/ emailing registration forms, confirmation letters and follow up letters to GPs and members. • Escalating all challenging cases to case manager Operational Functions • Handling calls (inbound and outbound) in the call Centre • Sustain Call Centre training infrastructure. • Update training programme and manual pertaining to job specific areas • Align call Centre functions with personal KPA's and Maintaining SLA. • Maintain and achieve service Level agreement of the call centre. • Contributing to writing of policies and standard operational procedures Counselling Department at Community AIDS Response (CARe):Johannesburg, SA PIS and HCT Coordinator (Head office): Sept 2011- Oct 2012 • Supervising counsellors within the clinics • Contacting stakeholders for HCT campaigns within the communities • Reviews statistics submitted, time sheets, team Leader's weekly reports and writing reports. • Offer continuous mentorship to support team leaders with their counsellors. • Debriefing counsellors Counselling Department at Community AIDS Response (CARe):Johannesburg, SA Adherence Counselor & Ops Team Leader: Feb 2006 - Sept 2011 • Conducting health promotion talks in different environmental settings. • Conducting Pre-test, Post-test, and Follow-up counselling indoors and outdoors • Conducting wellness, support Groups and debriefing counsellors • Conducting literacy classes preparing for ARV initiation • ARV adherence counselling, Re-adherence, and Paediatric Counselling Voluntary at Sonke Gender Justice, HIV/AIDS and Refugees' Rights:Johannesburg, SA Peer Educator and Co-facilitator Part time 2005 • To facilitate a formal peer education session, • Role modelling of healthy/positive behaviour, • To recognise needs of the peers and refer, if necessary, • To advocate for resources, • To provide psycho-social care and support, • To participate in campaigns, • To partake in informal face-to-face/one-on-one discussions and interactions Voluntary at Planned Parenthood Association of South Africa (PPASA):Johannesburg, SA Facilitator, Peer Educator, and refugees Community MobiliserMay 2004 - 2005 • Exploring peer group education within various contexts. • Identifying and explaining the roles and responsibilities of a peer educator within various contexts. • Planning a peer education intervention in a group setting. • Demonstrating skills required for implementation of a peer education intervention. • Reviewing the implementation of a peer education intervention. EDUCATION AND VOCATIONAL TRAINING Foundation for Professional Development (FPD- • Training of Trainers • Certificate in HIV/AIDS in Workplace and in PEP (Post Exposure Prophylaxis) • Certificate in AVCCT (Advanced Voluntary Confidential Counselling and Testing) • Higher Certificate in Healthcare Management • Certificate in ICD 10 Coding Community AIDS Response (CARe- • Certificates in individual & Group HIV counselling and testing • (HCT), Lay Counselling and Adherence, • Advanced Counselling (Bereavement & Youth and Adult Support Group Facilitation), • Life Skills, Wellness, HAST & Social Auxiliary Worker. University of Mbujimayi Mbujimayi, DRC Three Years in Biomedical Sciences (Medicine)- Mpokolo InstituteMbujimayi, DRC High School diploma (Grade 12): Biology Chemistry- OTHER TRAININGS, ACHIEVEMENT AND CERTIFICATIONS Netcare (Primecure Division-GEMS) • Gems Certificate of Excellence, • Treatment Counsellor of Month – (April 2014 & August 2015) and • Team member of Gems (Quarter 2, 3 & 4). Thebe Health Risk Management • Administrative Assistant of Gems Quarter 2017 (2 & 4) and Quarter 2018 (1) • Fun at Work Award 2016 & 2017 • Pilot Team Champion & Award 2016 • THRM Representative and Skills Development Chairperson Rx Health (Pty) Ltd • New Disease Management System Pilot Champion • Rx Health Champion of the year 2020. Others • Online Courses, Seminars and Webinars • RHRU Collaborative Meeting (Meeting and Statistics analysis - Yeoville Clinic) • Social Auxiliary Worker N- • Language skills English (ICC and Wits Language School) • Telephone etiquette • Conferences in Emerging Problems in Paediatric and Adolescents HIV (Right to Care) • Usher Leader at Yahweh Shamma Assembly church (Past Peter Muteba -) • Wedding Planner and Décor References Available Upon Request