SKILLS
Supply Chain Management
Operations Management
Order Management
Customer Service
Training & Development
Oracle Applications
Salesforce
Accounts Management
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
SketchUp
Call Handling
Data Analysis
Sales (B2B & B2C)
Navision
WORK EXPERIENCE
JEAN JYN ABUEVA
EXECUTIVE SUMMARY
A professional with a strong background in Supply
Chain and Operations Management in various
industries such as semiconductor, renewable energy
and fashion retail. Well organized, customer centric
and efficient. Experienced order processing executive
with excellent reputation for navigating through
ambiguous situations to solve problems or drive
process efficiency achieving customer satisfaction and
driving overall operational improvements. Process
orientation with understanding of how transactions
flow and the impacts on both up and downstream.
Demonstrated a dedication towards customer service,
innovation and being able to exceed expectations by
adapting
to
unexpected
situations
with
professionalism.
CONTACT INFORMATION
PHONE: -
LINKEDIN: https://www.linkedin.com/in/jean-jynabueva-b064a685/
SENIOR PARTNER SUPPORT REPRESENTATIVE
MAXEON SOLAR TECHNOLOGIES, LTD
SEPTEMBER 2020-PRESENT
EMAIL:-CERTIFICATION
TRAINING FOCAL POINT – ORDER TO CASH, SUNPOWER
MANUFACTURING PHILIPPINES, TLD – ROHQ
Imposing quality service to ensure that
quarterly target of 5-6MW per region is
met.
Assess purchase orders submitted by
customers, confirm pricing with regional
sales manager, check completion of
permits and necessary documents to
proceed with transaction.
Coordinate with customers regarding
concerns, product details, shipping
information and packaging requirements.
Documenting of partner’s information and
project/order in Salesforce.
Book order in Oracle in accordance to
provided customer’s purchase order.
Ensuring that all information in the process
are documented in the appropriate
channel for auditing.
Send sales order acknowledgement within
SLA for customer’s reference and
confirmation.
Managing inventory and acquiring
allocation for open sales orders to provide
customer and sales team a forecast.
Booking shipment schedule and arranging
delivery based on preferred shipping
method of the customer.
Own the on- time delivery of partners orders
and requirements by monitoring delivery and
updating all parties involved
Assist internal teams (Logistics, Order Fulfillment,
Accounts Receivable, Finance, RMA) to make sure
all order management related activities are
executed properly.
Managing customer complaints and providing
optimum resolution to their concerns.
Work with Technical, Inventory and Finance Teams
for RMA handling and execution.
Sales Analysis and Report Generation.
Ensure all activities are compliant with policies and
controls.
Support UAT and other adhoc tasks.
RETAIL ASSOCIATE
JAYGEE ENTERPRISES PTE LTD, SINGAPORE
MARCH 2019–JULY 2020
Ensuring that the shop is well maintained, clean,
safe, and conducive for the customers’ over all
welfare.
Welcome the customer by greeting them and
introducing them to new products and
promotions.
Verifying that products and promotions are
updated and of high quality so customers would
be able to get their value for money.
Understanding customers’ needs by listening to
them and presenting them with options.
Creating reports to be submitted to the
Operations Manager for perusal.
Gathering onsite data and performing customer
analysis to make sure that products and/or
services provided can meet customer
satisfaction and ultimately achieve loyalty.
Enforcing improved marketing strategies to
guarantee that monthly sales target of at least
S$ 42,000 is achieved.
Handling customer complaints with minimal
supervision.
Cross selling and upselling products and services
Acquiring new loyal customers through offering
VIP membership which allows the organization
to maximize margin across all brands such as
Levi’s, Docker’s, ALDO, Pure & Well, KidStyle,
TM Lewin etc.
Checking POS and physical inventory levels and
liaising with the warehouse team for
replenishment
Keeping customers up to date regarding their
orders.
SENIOR PARTNER SALES REPRESENTATIVE
SUNPOWER PHILS MANUFACTURING, LTD – ROHQ,
PHILIPPINES
OCTOBER 2015 – FEBRUARY 2019
BRIGHTSPOT AWARDEE for improving billing for
solar partners in the US through creating a
template to gather and analyze data.
Training new staff under Order-to-Cash
department to ensure that they are wellprepared to fulfill their duties.
Answering queries from partners in the United
States regarding potential sales, permits,
orders, shipments and billing through phone
and video calls.
Organizing orders and allocating inventory
based on partner requirement(s).
Coordinating with the Finance Team to secure
payment and arrange payment terms with the
dealers.
Working with the Order Fulfillment team to
ensure that inventory levels are sufficient to
meet partners’ needs.
Liaising with the Logistics team to setup specific
delivery arrangement based on quantity,
delivery location and partner requests.
Initiating data analysis and creating reports
regarding sales, partner relations and
order/shipment status to present to local team
lead, Area Sales Manager and Partners,
respectively.
Spearheading projects for process
improvement and efficiency.
Performing UAT Tests for new technologies to
be used internally e.g. Oracle, Salesforce.com
Generating dashboard reports in Salesforce for
efficient monitoring and completion of tasks.
Performing partner portal walk through and
process orientation for new partners.
Working with the leasing department to resolve
partner issues regarding permits and solar
leasing terms for the end users.
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Processing RMA for partners and ensuring that
replacements are in good condition.
Performing partner portal walk through and
process orientation for new partners.
PURCHASING & LOGISTICS ADMINISTRATIVE ASSISTANT
ELECTRONICS MANUFACTURING SERVICES COMPONENTS
ASSEMBLY INC., PHILIPPINES
JANUARY 2015 – MARCH 2015 (INTERNSHIP)
APRIL 2015 – JULY 2016 (ADMIN)
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Prepare, maintain and review purchasing files,
reports and price lists.
Creating data gathering & analysis templates.
Reviewing
and
revising
departmental
procedures for auditing.
Receiving and reviewing purchasing requisitions
from internal customers and assisting them in
order creation.
Gathering signatories from different department
heads for purchase order approval.
Preparing and send purchase orders to suppliers
and ensuring specific requests and finances are
clear.
Evaluating
and
monitoring
contractor
performance.
Recommending
contract
modifications if necessary.
Revising Service Providers’ and Suppliers’
Evaluation Procedure to guarantee that quality
standards are met.
Contacting suppliers to schedule, check status,
expedite and resolve issues such as missed/late
deliveries,
shortages,
account
receivables/payables.
Check shipments when they arrive to ensure that
orders are correct and the specific requests were
met.
Facility re-layout of the Purchasing and Logistics
Department with 3D presentation using
SketchUp and spearheading the physical
initiatives.
Performing stock take in the manufacturing and
office area to ensure that inventory is aligned
with the system.
EDUCATION
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
MAJOR IN OPERATIONS MANAGEMENT
2012 – 2015
LINGAP Academic Scholar
Consistent Dean’s Lister: JOSE RIZAL 2ND HONOR
AWARDEE -)
HONORABLE MENTION (JUNE 2015)
Director/Stage Manager/Actor/Marketing – DE
LA SALLE UNIVERSITY HARLEQUIN THEATER
GUILD
Member, STUDENT LASALLIAN ANIMATOR
Member, ENVIRONMENTAL CONSERVATION
ORGANIZATION
DE LA SALLE CANLUBANG, HIGHSCHOOL DIPLOMA-
LINGAP Academic Scholar
Member, KORO LASALYANO
Stage Manager/Actor, TEATRO LASALYANO
REFERENCES
Jerome Palaganas, Ph. D.
Country Manager
NANOTRONICS
Tel.No.: -
Email:-Relationship: Former Professor at De La Salle University –
Manila
Ma. Lourdes Eleonor Ronquillo
Supply Chain Group Manager
Ibiden Philippines Inc.
Tel.No.: -
Email:-Relationship: Former Manager at EMS Components
Assembly Inc
Airish Gimutao-Baluyot
Order to Cash – PSR Indirect East Coast Team Lead
SunPower Philippines Ltd
Tel.No.: -
Email:-Relationship: Former Team Lead at SunPower Philippines
Ltd
